“We had difficult requirements for Dynamics 365 because we had to share information between business units to provide a 360-degree view of the customer, but we must be careful about what data is shared and ensure we meet regulatory requirements. We classified the information to identify what we can share …
"Personally, Power BI is a great help to me. Before, each of our customer service employees had their own dashboards, with slightly inconsistent data. Now, this allows us to talk about the same thing with the same figures. In addition to the quality of the reports, it allows us to …
“The exciting thing about this change in our technology landscape, our processes, and our way of working is that the change is both top-down and bottom-up."
"I appreciate the flexibility of Microsoft licensing. Switching licenses off and on and cutting off access to critical data is easy—I can do it from my mobile device."
"Now that our staff can update their own information and documents in the Dynamics 365 CRM, our HR team has streamlined its processes. We’ve halved our onboarding time. Additionally, the security that CRM provides was very important for us to ensure the highest levels of confidentiality."
"Applying these key factors ensures our growth on a global scale."
"Our major reason for choosing Microsoft Dynamics AX over other ERP systems was that Microsoft Dynamics AX allowed us to be flexible and agile."
“As we acquire new companies, we can bring them into Microsoft Dynamics AX in around 10 weeks’ time. All this work takes the time of only two IT staff members—one person in a technical role, the other in a functional role.”
"The quality of the Microsoft Enterprise Services people was outstanding, as was their responsiveness and work ethic. When issues arose, everyone did whatever it took to resolve them. And when we had sprint reviews, they’d put in overtime to ensure our success."
"We chose Microsoft Dynamics 2016 for many reasons, including being able to deploy it over our existing global networks, while having the option to move to its cloud-based cousin Dynamics 365 in the future."
"Microsoft Enterprise Services could immediately escalate any deployment issues to the right experts in their product groups, helping to de-risk our CI transformation."
"Today we’re improving speed to market because we’re collaborating and communicating better. We’re able to assess situations faster, share information, and make rapid decisions to stay ahead in the dynamic retail environment."
"The availability of cloud services, big data and analytics are not only empowering our employees but allowing us to strategically tailor consumer experience."
“Thanks to Power BI, the team can optimize pricing, product placement, and number of bonus items per pack to maximize contribution per linear foot of shelf space. The sales planning and forecasting are all based on Power BI dashboards now."
"It took us a little time to realize that we didn’t have to do every specific ACM task exactly as suggested in their playbook. We had to make them our own and do what works in the context of Leggett’s culture."
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