“Ubiquitous, contextual collaboration drives agility and accelerates the business. It was a major driver behind adopting Teams and the move to Microsoft. Today, software architects in North America; support staff in Hungary, providing service to globally distributed R&D; sales, finance, and supply chain constituents; regression and deployment testers in the …
“I think our residents will really like the new fire permit application. It makes things a lot easier.”
"We performed a couple of customizations to match our workflows, but we were very pleased that the standard Project Service Automation service met nearly all our needs. Plus, we were able to connect Project Service Automation to our Azure Active Directory deployment to import fields such as employee ID, office …
“We began our move to LS Nav last December 2014."
“We were one of the first to have a customer care center within our business area and when it comes to omni-channels, we were early with our B2C e-commerce solution, launched about four years ago to offer customers the same prices on the web as they could find in our …
"Our Contact Center operates 24/7. We often get an inquiry in the middle of the night and we must quickly arrange care services. Therefore, the basis of our activity lies in fast, reliable and standardized processes, which are the same in each country."
"We’ve transformed the way our agents work. Lots of automation has helped us delight our customers with the personalized service we now can provide."
"We needed a standardized platform that was configurable and could be maintained at low cost through software as a service. The Microsoft Dynamics 365 platform was so appealing that we jumped in with both feet and haven’t looked back."
"Because we have both historic and current data across the entire system, that gives us a lot of power to do some interesting predictions and recommendations."
"We can ask ‘do we have the right teachers to be able to provide our families and students the necessary language or cultural support?’ And how do we then leverage that in terms of finding the right teachers to be able to support students? So, you can start to see …
“Our conversion rates have vastly improved, meaning our sellers are consistently hitting their targets. We now have a happier sales force and higher job satisfaction."
“With Microsoft’s help Dynamics has allowed us to achieve our objective with minimum work or customisation, they are a great partner and we’ve worked very well together.”
"Aircraft might not show anything is wrong with the engine. The engine can still be running, but we can see that it is having trouble achieving the performance it should. This means that wear and tear is increasing, which leads to greater repair costs if you don’t act quickly.”
“Working with Microsoft ensures our field teams stand out, giving us the data and digital tools to have better relationships with our customers.”
“This enables us to be one step ahead, acting instead of reacting, no matter where we are.”
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