2339 Microsoft Dynamics 365 Testimonials

“It was clear that a cloud version was the way to go if we wanted a speedy introduction and expansion of the ERP to locations all over the world. However, at the time, there weren’t any examples yet in the Hitachi Group of using cloud services for ERPs. There was much we had to examine—whether extremely important data uploaded to the cloud would remain confidential; whether long-term use of such a system would produce errors—and there were certainly things that baffled us.”

"Agents are contributing to the company by writing up the solutions that they’ve discovered. Every single contact center agent has the power to add and increase the knowledge base that may be needed to solve issues for a specific customer."

"With the Microsoft security roadmap, I’m confident that a year from now, we will still benefit from this investment. In particular, a lot of that interoperability will further mature and stabilize, and we’ll benefit from that instead of a best-of-breed approach."

"People can work from anywhere without issues. Our IT delivery now is like electricity. We take it for granted because it just does the job we need it to do—our workers don’t even think about it."

"There’s 200 of us. The fact that this technology allows us to do a better job of utilizing all that brainpower has created more value for our clients and new business opportunities."

"Thanks to Microsoft Dynamics we have a more attractive POS interface and the opportunity to control and manage sales and marketing campaigns; now we can launch promos whenever we want."

"This was the first time we relinquished control to the customer. We felt it was worthwhile to construct a self-service approach instead of having masses of people hand over their devices to IT or bring on extra IT staff to support the deployment. It went beautifully."

"The Hyper-V feature is a huge help with testing. Because we no longer have to rebuild machines, our team can reduce testing time from five days to just one or two."

“We take security very seriously. Our examiners must use VPN connections to connect from other sites. And with about 4,000 devices to support, we need to keep those devices as secure as possible.”

"The new system has directly accelerated business processes in the company and improved product quality."

“Our employees reached out to us and pointed out some of the shortcomings in our previous procedures and asked for specific features to be added. We were able to use their feedback during the implementation and training sessions with WebQuarters.”

"With Microsoft, we have built a stronger integration between our back and front office operations, increasing employee satisfaction, solving problems reported by our staff, and boosting our operational efficiency."

"Latency is something that players shouldn’t even have to think about. Thanks to Azure, it wasn’t an issue. That was an important factor keeping people on the site and in the game."

“With Azure, we didn’t have to invest in managing servers, so we could focus on delivering the most successful campaign."

"I appreciate the flexibility of Microsoft licensing. Switching licenses off and on and cutting off access to critical data is easy—I can do it from my mobile device."