2339 Microsoft Dynamics 365 Testimonials

“A plan this ambitious requires several components and a matching philosophy ̶ the concept of a digital feedback loop ̶ that we have been able to achieve working with Microsoft. Microsoft Dynamics 365 has proven to be invaluable to transforming our business processes from the back office to front-line sales.”

“It’s an extreme improvement in internal communication. Now, we can share live or prerecorded video messages of our CEO using Microsoft Stream, or share any of the activities that different departments are doing through the portal and monitor the engagement.”

"There were two fundamental design premises: ease of use and performance; and we had to take care of them and balance them properly throughout the process of integrating Microsoft Dynamics 365 in order to give the 12,000 users the tool that should help them achieve their business objectives on a daily basis."

"Dynamics 365 is helping us make more sales and saving us money - it is that simple."

"We strive to provide uniform, quality after-sales services in a global partnership with Microsoft. Going forward, I want to create a mechanism to collect forklift data by using IoT and telematics to prevent failures."

"The deployment of Microsoft Dynamics 365 for Field Services enables us to visualize the added value to our customers, helps us improve work efficiency, reduce man-hours, shift to paperless operations, and increase our business management accuracy on a global basis. We also want to utilize this solution to improve our work environment, thereby resolving our staff shortages."

"The introduction of GMSS based on Microsoft Dynamics 365 for Field Services enabled the dispatchers to prepare and allocate instructions to give to the technicians. A mobile device app scheduled customer visits, periodical inspections and repair work for the technicians. Service reports can now be displayed on a screen, explained to the customer, signed by the customer, and submitted to the technician’s superior in a paperless stream, resulting in a significant improvement in work efficiency."

"We have a unified system now at Winner Imports Ukraine that means truly standardized and optimized processes."

"Our high loaded ratio of 87% already meeting market average - has been driven up to a really impressive 92%."

"Sales managers may worry that their staff will adopt CRM systems slowly, that the learning curve will be high. But the year we rolled out Dynamics 365 was our best year ever."

“From a technical standpoint, Microsoft Dynamics 365 was attractive because as a .NET shop, we already have experience with Microsoft solutions. We also appreciated the scalability and customizability of the solution. Furthermore, we envisioned a single CRM tool—not just for sales, but for also marketing and maybe even customer service. Microsoft ticked all those boxes.”

“It was difficult for one IT department to support so many different CRM systems, and licensing was costly. Dynamics 365 does what all those prior systems did and does it better.”

"With IoT-enabled Dynamics 365, we learn about—and fix—potential problems before the building maintenance manager or owner even knows they exist."

"The average customer sees between 10 and 20 percent energy savings. That adds up to a lot of money over time."

"All the building health and repair history is pushed into the work order, along with probable fixes and links to necessary maintenance manuals, so the tech can get right to work."