"If we don’t ensure we keep a pulse on passion and engagement in our culture, we lose a critical differentiating feature of our organization that’s critical to our success. As we grew so quickly, we were missing the tools to efficiently develop talent and retain employees.”
"Microsoft Dynamics perfectly augments our 200-plus technology products and intellectual properties, and forms the foundation of our world-class Customer Interaction Platform."
”There’s nothing like the look on somebody’s face when they walk in for the first time and they’re just in awe of everything, I just love that we are able to do that for people and provide these lifelong memories with their family.”
"We strive to provide uniform, quality after-sales services in a global partnership with Microsoft. Going forward, I want to create a mechanism to collect forklift data by using IoT and telematics to prevent failures."
"The deployment of Microsoft Dynamics 365 for Field Services enables us to visualize the added value to our customers, helps us improve work efficiency, reduce man-hours, shift to paperless operations, and increase our business management accuracy on a global basis. We also want to utilize this solution to improve our …
"The introduction of GMSS based on Microsoft Dynamics 365 for Field Services enabled the dispatchers to prepare and allocate instructions to give to the technicians. A mobile device app scheduled customer visits, periodical inspections and repair work for the technicians. Service reports can now be displayed on a screen, explained …
"We have a unified system now at Winner Imports Ukraine that means truly standardized and optimized processes."
"Our high loaded ratio of 87% already meeting market average - has been driven up to a really impressive 92%."
"Sales managers may worry that their staff will adopt CRM systems slowly, that the learning curve will be high. But the year we rolled out Dynamics 365 was our best year ever."
“From a technical standpoint, Microsoft Dynamics 365 was attractive because as a .NET shop, we already have experience with Microsoft solutions. We also appreciated the scalability and customizability of the solution. Furthermore, we envisioned a single CRM tool—not just for sales, but for also marketing and maybe even customer service. …
“It was difficult for one IT department to support so many different CRM systems, and licensing was costly. Dynamics 365 does what all those prior systems did and does it better.”
"With IoT-enabled Dynamics 365, we learn about—and fix—potential problems before the building maintenance manager or owner even knows they exist."
"The average customer sees between 10 and 20 percent energy savings. That adds up to a lot of money over time."
"All the building health and repair history is pushed into the work order, along with probable fixes and links to necessary maintenance manuals, so the tech can get right to work."
"With DoVE on Dynamics 365, we can better analyze our data and better reach out to our community. We’re optimizing our efforts to serve people and really making a difference in their lives."
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