"Dynamics was ready out of the box. Other solutions we investigated would have taken up to a year to fully deploy. In contrast, we adopted Dynamics 365 Marketing in January of 2019, and by February, we were live."
"Earlier the focus was more on securing perimeters. Now, the discussions are around zero-trust and enabling employees to access from anywhere in the world, guarded by access rights and strong access protocols. Before, security was a blend of managing physical as well as software controls, now it has completely moved …
"We will be the first council in the country, and possibly first in the world actually, to be using the Virtual Assistants to the extent that we propose to do it in this program. It’s a very exciting time."
“Our goal was to optimize sales, but we also started to improve many other areas, from administration, law, marketing, accounting and human resources. The implementation is a fantastic mirror in which we can verify our processes and work on improving them.”
“Previously, information from various sources trickled down to our telemarketers, by phone, email, in spreadsheets. Now, all people involved have access to the status of a given process.”
“We are at the beginning of the road, but are already aiming for further expansion, including in the area of marketing and sales support within the framework of the Common Services Center. Thanks to Dynamics 365, we’re building tools that keep up with us.”
“The short time of implementation, under full budget control, is down to very good cooperation and experience of all the people involved in the project, as well as to the adopted agile methodology of operation.”
“By using the power of CRM, we are now offering highly tailored and fully-personalized services for clients, while satisfying customer requests which used to take 24 hours or even longer, but now can get done in more like 10 minutes. We have also moved off paper to fully digital working …
"Customer focus has become the foundation of our strategy. We combine all the services of the bank to solve customer`s issues."
"Our next steps in digital transformation for Moneris are integrating Dynamics 365 with our field services platform. This puts Dynamics 365 into the hands of our field techs who are working on customers’ premises so they can see the same information as our customer service agents in the call centre."
"We’ve seen our first call resolution climb in to the nineties. And we’ve seen our Net Promoter System Score into the mid-forties which are a best practice in the payments industry."
"It is human nature to be averse to change. Transition is painful, but sometimes you have to bite the bullet."
"Our strategy is cloud first. Our core day to day process is enabled by Dynamics 365."
"With Dynamics 365, we’ve made it easier for patients to follow up with caregivers and for clinicians to know their patients—and deliver effective services."
"Dynamics 365 is helping us make more sales and saving us money - it is that simple."
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