"The ability to sync customer data in real time has changed what our relationship managers can achieve. From our front-line customer service staff to the back office, we’re using Dynamics 365 to change the way we operate."
"While we’re thrilled to have reduced our costs, our deployment was always focused on better serving our customers. With Dynamics CRM Online running in the background, our delivery teams can spend more time helping their clients. And more time with clients equals better service overall."
"The segmenting is very powerful; contacts coming in through the portal mesh with our customer information in Dynamics 365. We benefit from the interoperability between Dynamics 365 solutions, which helps us create dynamic marketing lists that automatically populate from the configurations we’ve created."
"By having a robust online presence with the Dynamics 365 Portal backed by DoVE, we can better interact with the whole community, particularly our target audience of 18- to 35-year-olds. They’re digital natives."
"We wanted to take a major step forwards in IT, and a partnership with Microsoft seemed the ideal solution. In this way, in these exciting times, we are firmly putting Manor on the map as an innovative company."
"Operating four different systems created a lot of inefficiencies, but we can more easily manage financial reporting with Dynamics Operating four different systems created a lot of inefficiencies, but we can more easily manage financial reporting with Dynamics 365."
"We have a platform based on the latest achievements of science, combining customer intelligence, process automation and AI services to make any company more data-driven, efficient and digital."
"Thanks to Microsoft Azure, the Synerise platform has analyzed more than 4 billion purchase transactions for customers with a value of almost 10 billion Euro per month and is capable of easily processing thousands of simultaneous requests for personalized content based on deep, dynamic segmentation all over the world."
“When citizen data isn’t centralised, it’s extremely difficult to get a clear picture of who they are and how they interact with the organisation. Dynamics 365 has made it easy to organise and access vital data, therefore improving the overall citizen experience.”
"We’re currently investigating technologies such as precision medicine, machine learning and the potential this holds. We haven’t started offering it to our customers, but an example would be applicability of pharmacogenetics to optimise medicine therapy."
“What you’d actually want is a 360-degree view of your customer, in future state, so you can personalise your interactions, the advice that you give people, how you help them navigate the system, longer-term. And, we can’t do that without insights. I guess, that’s what Dynamics gives us – that …
"Now we centrally manage our operations and receive daily, weekly and monthly reports from the departments such as finance and HR. We enabled our teams to access these reports, so that our colleagues responsible for the day-to-day operations, can see the current state of the organization and take the necessary …
"We see that companies who cannot position themselves in the digital world fall out of the game. Through our solution partnership with Microsoft, we are integrating the technologies of the future into our company. We are positioning Microsoft Dynamics 365 as our main insurance framework."
"Now we can recognize the customer as soon as we are contacted and quickly trace their past experience on the 360-degree screen. This enables us to provide a seamless and omni-channel customer experience, which in turn favorably impacts customer satisfaction and loyalty. With Microsoft Dynamics 365 we can see all …
"We’re able to capture insights on the patients that have been calling in, to really help improve our healthcare organization."
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