2339 Microsoft Dynamics 365 Testimonials

“A plan this ambitious requires several components and a matching philosophy ̶ the concept of a digital feedback loop ̶ that we have been able to achieve working with Microsoft. Microsoft Dynamics 365 has proven to be invaluable to transforming our business processes from the back office to front-line sales.”

“It’s an extreme improvement in internal communication. Now, we can share live or prerecorded video messages of our CEO using Microsoft Stream, or share any of the activities that different departments are doing through the portal and monitor the engagement.”

"There were two fundamental design premises: ease of use and performance; and we had to take care of them and balance them properly throughout the process of integrating Microsoft Dynamics 365 in order to give the 12,000 users the tool that should help them achieve their business objectives on a daily basis."

"Now we can recognize the customer as soon as we are contacted and quickly trace their past experience on the 360-degree screen. This enables us to provide a seamless and omni-channel customer experience, which in turn favorably impacts customer satisfaction and loyalty. With Microsoft Dynamics 365 we can see all interactions of our customers including which services and which channels they have used. Now, with the customer recognition feature, we are able to delight our customers: To name a few examples, we can remind them when their car policy is about to expire or inform them about the medical examination or grooming services included in our ‘pati plan’ for their pets."

"We’re able to capture insights on the patients that have been calling in, to really help improve our healthcare organization."

"Adoption of Azure Active Directory and Microsoft Office 365 has made it much easier for us to work together as a global unified team."

"Microsoft’s cloud has made communicating between our offices around the world convenient."

"We are able to plan targeted campaigns, maximize our relationships with existing partners and find ways to attract more of the funding we need."

"We expect to halve the amount of time people spend seeking basic operational information. This means we can double our results for children around the world as a result of better use of Microsoft tools."

"The access to data allows us to show the impact of their funding. We can expedite the reporting process and share information with our educators and partners more efficiently through Power BI.”

"If we don’t ensure we keep a pulse on passion and engagement in our culture, we lose a critical differentiating feature of our organization that’s critical to our success. As we grew so quickly, we were missing the tools to efficiently develop talent and retain employees.”

"Once we have that clarity through Dynamics, we have an incredible development tool. Showing WE’s high impact areas through hard numbers demonstrates why people should invest in us."

As a nonprofit, we’re accustomed to needing and wanting things but not getting them as quickly as we need or want. Using Microsoft technology was like “pushing an open door. This allowed us to take a big step forward. We were ready for it.

“It was done once a day – and for yesterday.”

“We have 15 counties we support and IT staff previously had to manually install security patches. This makes life so much easier.”