"We are living through the digital transformation and redesigning our product journeys, some of them very complex and distinct. A differential we found was the possibility to unfold these journeys and bring functionality to our sales force in the same CRM interface."
“Our on-premise platform – built on Microsoft Dynamics AX 2012 – was heavily customised, so we needed to ensure that we wouldn’t lose any of those capabilities that streamlined our processes, We needed a SaaS [software-as-a-service] solution that could enable us to do more and align with our future plans.”
“The tool was chosen for its cost-effective aspect, intuitive usage, as well as economies of scale, by using more than one product in addition to the cloud, which allows information to be taken via web services and consolidated into dashboards.”
"Now we can recognize the customer as soon as we are contacted and quickly trace their past experience on the 360-degree screen. This enables us to provide a seamless and omni-channel customer experience, which in turn favorably impacts customer satisfaction and loyalty. With Microsoft Dynamics 365 we can see all …
"We’re able to capture insights on the patients that have been calling in, to really help improve our healthcare organization."
"Adoption of Azure Active Directory and Microsoft Office 365 has made it much easier for us to work together as a global unified team."
"Microsoft’s cloud has made communicating between our offices around the world convenient."
"We are able to plan targeted campaigns, maximize our relationships with existing partners and find ways to attract more of the funding we need."
"We expect to halve the amount of time people spend seeking basic operational information. This means we can double our results for children around the world as a result of better use of Microsoft tools."
"The access to data allows us to show the impact of their funding. We can expedite the reporting process and share information with our educators and partners more efficiently through Power BI.”
"If we don’t ensure we keep a pulse on passion and engagement in our culture, we lose a critical differentiating feature of our organization that’s critical to our success. As we grew so quickly, we were missing the tools to efficiently develop talent and retain employees.”
"Once we have that clarity through Dynamics, we have an incredible development tool. Showing WE’s high impact areas through hard numbers demonstrates why people should invest in us."
As a nonprofit, we’re accustomed to needing and wanting things but not getting them as quickly as we need or want. Using Microsoft technology was like “pushing an open door. This allowed us to take a big step forward. We were ready for it.
“It was done once a day – and for yesterday.”
“We have 15 counties we support and IT staff previously had to manually install security patches. This makes life so much easier.”
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