“We were spending a lot of time and effort manually tracking client queries and didn’t have real-time analytics to derive productivity opportunities to service clients faster.”
“Our sales team spends a lot less time copying quotes between systems, and the more modern interface allows us to build configurations much faster.”
"There have been some running costs in our IT department, like server maintenance or storage. These are now things of the past."
“The challenge, looking into the future, is about what Farmacity can do for our customers. How can we focus on the customer and how can we reach them. We need to connect our customers to the services and special offers we have for them.”
“We chose Dynamics 365 because it’s an agile and flexible tool for our processes and it offers all the benefits expected, especially considering the needs that will arise in the next years.”
“Farmacity is going through a paradigm shift in regard to project approach, with interdisciplinary teams employing Agile methodologies and frameworks with which we were not familiar. The methodologies that were typically used mostly by IT teams are now being adopted in other areas, with times, stories, sprints, releases, and shared …
“With Dynamics 365, the processes are faster and more efficient. Now we have more information to make decisions, which helps us to save time and implement new actions.”
“Dynamics 365 meets the evolving needs we have. Unlike the previous system, it allows us to have a centralized view of our customers.”
"It was my role to manage the process of transformation for Harrow Mencap and this was an area highlighted as key to helping us modernise. For me, seeing us work in a more modern and efficient way is fantastic and implementing this solution has had an extremely positive impact on …
“Operational excellence as part of improving our logistic and industrial processes and responses to technological changes is very important to us. Optimization and automation of activities is absolutely one of the goals we strive for as a whole Group. The key to creating competitive advantage stems from effective data management, …
"We have consolidated operational processes in our production and supply chain and unified processes related to finances, personnel and payroll."
"Empowering our employees to search our player database by specific parameters and get results in minutes is a major benefit for us. We now have the ability to reach out to more players with opportunities than ever before."
“We’re no longer coming in on weekends to replace a blade [server] or writing reports for users. We’ve gotten about 30 percent of our time back, which we use to help our business users use technology more creatively to serve members. With Dynamics 365 and Azure, we can introduce innovations …
"We reduced our manual processes by 95% without writing a single line of code and with absolutely zero monetary investment. We simply utilised the standard Dynamics 365 tools."
"We realised that we have some great products and services but to compete in a global market and be agile and efficient – to survive and grow and acquire other businesses – we need to deliver a full digital transformation programme within 24 months."
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