"Now we can recognize the customer as soon as we are contacted and quickly trace their past experience on the 360-degree screen. This enables us to provide a seamless and omni-channel customer experience, which in turn favorably impacts customer satisfaction and loyalty. With Microsoft Dynamics 365 we can see all …
"Cloud technologies brought businesses to a crossroads in decision making. As a company, we already had on our agenda the need to manage IT and integrate IT deeper into the business processes and were considering alternatives. Dynamics 365 entered the scene timely. We are proud to look back now and …
“We at WEIMA believe we have a responsibility to do our bit for a more sustainable world."
"Before, each person worked in a very particular way, whereas now, everyone works in the same way, oriented in the same direction. I think it's a very nice gain."
"Implementing Dynamics 365 Customer Service has completely changed our entire organization and greatly improved our communication with customers through marketing and customer service."
“We chose Dynamics 365 because we can handle marketing and customer service in the same place and the same platform, which helps us serve customers better.”
“With AI, we felt we could create a tool to revolutionize automotive sales.”
"JATO is primarily a Microsoft development house, so we were confident working with Microsoft on this project."
"Azure data analytics also plays a crucial role in Sales Link, processing and analyzing vast amounts of market and sales data."
"We began exploring other solutions and saw that Dynamics 365 Business Central offered exactly what we needed: better control over transaction recording."
“There isn’t a log of changes made, so we couldn’t even trace revisions.”
"Dynamics 365 gives us a complete picture of our customers and has made a big difference in how we serve our loyal travelers."
“When speaking with our customers, our agents have a head start in understanding their preferences and history, so they can better tailor their experience and focus on selling the right product, rather than spending days together on something that may not meet the customer’s needs.”
“However, without a seamless end-to-end view, without a golden thread that ties all the data together, leadership faces limitations in making fully informed decisions.”
“The kind of projects we get involved in run for a long time. Building, say, a new hospital can take up to five years."
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