“We also use a lot of services that Microsoft provides, including a planner that comes with Office 365 and Power BI, to enhance our activity reporting. Reporting is now live. We’ve changed our way of working. We can now see problems coming in real time.”
“We had one customer bring his vehicle in for a particularly complex system update and we ran into a problem and had to restart. That could normally take up to a few days—but thanks to a 20-minute Dynamics 365 Remote Assist session, the entire process was done in a few …
"If your mantra is to create fans in every interaction, what better way than to recruit fans as your first line to talk to customers."
"In the course of a comprehensive restructuring, we revamped our sales organization and realigned our processes. Dynamics 365 Sales has proven to be the ideal tool to support these new workflows. We’ve dubbed this transformation ‘Sales 4.0.’"
"Managing our complex sales setup isn’t always easy. But thanks to the transformation to Sales 4.0 and the implementation of Dynamics 365, it’s become much simpler."
“When we saw the advantages of the solution that was comprehensive, with everything unified, and with the possibility of giving access to the suppliers themselves, we really understood all the problems that it solved for us.”
“Dynamics 365 adapted to our needs: it allowed us to grow, make acquisitions, incorporate new lines of business, and, in addition, it has the advantage that it correlates with the Power BI tool that we want to implement this year.”
“The product is very broad, it covers the process end-to-end, from the entry of leads, capture, conversion to post-sales with the new system.”
“With Microsoft Dynamics 365 for Finance & Operations, we've gained time and productivity. Online Power BI has been vital to the support of our business.”
"Each country had its own ERP systems. Reporting with detailed, online information, in conjunction with tax compliance and electronic invoicing regulations was a challenge for proper data management by corporate finance oversight."
"We not only sped up the operation, but also the response times. Before, it took up to 48 hours to give the customer visibility into their credit. Today, we can do it in less than 30 minutes."
"With the information disconnected and regionalized, it was very difficult to execute an effective operation in this regard. Of course, we needed to incorporate Microsoft Dynamics 365 as a CRM to consolidate the data."
“The tool was chosen for its cost-effective aspect, intuitive usage, as well as economies of scale, by using more than one product in addition to the cloud, which allows information to be taken via web services and consolidated into dashboards.”
"Implementation is difficult by regulation, bureaucracy, our entire accounting and financial routine, taxation, legislation, installation, routines."
"The application has a broad scope in terms of tax obligations. In this case, we cover all their tax scenarios – which are more complex in Brazil – and with Dynamics 365 Business Central we were able to localize and keep the ERP up to date,"
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