“We have transformed how complex enquiries are managed, reducing the need for manual intervention by about 50% for certain types of requests.”
"Microsoft Dynamics perfectly augments our 200-plus technology products and intellectual properties, and forms the foundation of our world-class Customer Interaction Platform."
“We are efficient at what we do, and we're able to do that because of the experience that we have and because of the applications that we're using. Business Central has given us a lot more visibility into our data.”
"The application has a broad scope in terms of tax obligations. In this case, we cover all their tax scenarios – which are more complex in Brazil – and with Dynamics 365 Business Central we were able to localize and keep the ERP up to date,"
“We wanted features in Dynamics 365 Sales that would allow us to automate processes, especially between applications—to minimize double handling of data, reduce the instances of human error, and improve our data integrity.”
“Delivering the ultimate customer experience is our mission. Dynamics 365 omnichannel has really made it easy to consistently provide outstanding service.”
“In the tapestry of customer engagement, Dynamics 365 Customer Service is the thread that weaves seamless experiences today, enabling automation and AI possibilities for business growth and ultimate customer satisfaction.”
“We saw that Dynamics 365 Customer Service was well aligned with our needs. The cost of launching and setting up this platform in our existing Microsoft ecosystem fit within our budget for this project.”
“The thing that has resonated with me the most about this new system is how readily our teams adopted it."
“With the homegrown system, we had a huge amount of data based on the user tickets and customer interactions, but it was difficult to analyze that data and improve services."
“Dynamics 365 enables a transparent and cross-process view of the entire organization. This lets us react with more agility to changes in the market, Because only companies that do that will continue to be competitive and viable—and stay that way.”
“What’s most important for us is to plan sustainably for the future, and Dynamics fits very well into our existing infrastructure of Outlook and Microsoft Teams.”
"Our Dynamics CRM helps our employees work in an even more customer-oriented manner and to organize their day-to-day work more effectively."
"Employees really appreciate that Dynamics 365 Sales retains the familiar look and feel of other Microsoft solutions."
“Sharing this journey with Netways and Microsoft has not just been about achieving business goals; it’s been about building a relationship based on trust, mutual respect, and shared ambition. I can’t recommend them highly enough to anyone looking to not just navigate the digital landscape but to truly excel in …
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