"The transition to Dynamics 365 has been a game-changer for us. We now have a unified view of our customer data, which will improve customer engagement and their satisfaction overall."
"We strive to provide uniform, quality after-sales services in a global partnership with Microsoft. Going forward, I want to create a mechanism to collect forklift data by using IoT and telematics to prevent failures."
"With Dynamics 365 Fraud Protection, we have fast and accurate data that helps us identify problems quickly and come to the best possible resolution."
"Working from a single source of data has been a game changer in terms of reporting and standardization. Now, our people can access the most recent, reliable information so they can take the best actions in their roles. It’s increasing efficiency, improving operations, and paving the way for future growth."
“By managing projects in Project Operations, we can see the hours, resources, revenue, and costs, and really have an accurate estimation of what the margin is going to look like.”
"Our biggest challenge was equipping our technicians with the right tools to be productive, which affects our response time and ultimately the quality of customer service.”
“Dynamics 365 beautifully addresses our three areas of concern—modernization of our systems to better serve our customers, providing our service technicians with more connected tools, and consolidating our data—and this has made us more profitable."
“By using specialized accelerators to customize certain functions of Dynamics 365 specifically for a company our size and with our unique inventory needs, we’re seeing cost savings while getting the most out of our investment."
“Vixxo is excited about the potential AI has to transform our business processes and deliver better customer experiences. With Copilot in Dynamics 365 Field Service, we are discovering how to leverage AI in a secure and flexible way, to enhance the efficiency of our service and field teams. This is …
“We use Dynamics 365 to do our scheduling and dispatching in order to understand what the work schedule looks like for the office as well as the field technician and the customer work report."
"Anything we do to make technicians more efficient is going to help us provide better service for our customers.”
"With Dynamics 365, our MegaFactory platform allows both customers and our retail business unit to consolidate all their orders into one, regardless of the product type or manufacturing location. The user-friendly single-page interface integrates seamlessly with our production systems."
"Digitalization and sustainability go hand in hand. When a company brings all its emissions and business data together, it connects its green transition with the overall business, enabling it to drive greater impact in both areas simultaneously."
"DCLIQ's objective is to empower users and simplify the administrative tasks of professionals. We wanted a multidimensional solution to address the various challenges in the organization of care and services."
"We already had a relationship with Microsoft and knew that Dynamics 365 would easily connect to the tools we already had in place."
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