“For customer support, we use a Copilot chatbot to answer simple customer questions such as ‘How much is my bill?’ and ‘What was my last payment?’ so customers don’t have to wait to speak to a representative."
"Both consistency of service and quality of service are factors for growth. Microsoft Dynamics 365 is helping us on a global scale to enable that growth."
“My ambition is to build the best customer experience possible for the SMEs in the UK. We want to provide the best relationship offering that we can and choosing the right technology was critical for us to be able to build the bank in the very challenging timescale of twelve …
"We used to have people resetting passwords manually. So besides the cost savings, we’ve improved the user experience as well."
“Through our adoption of Dynamics 365, we can unlock operational efficiencies, streamline financial workflows, and elevate our supply chain visibility.”
“With Dynamics 365, we have full visibility of all the manufacturing transactions even though it’s a fully outsourced manufacturing operation.”
“Dynamics 365 was a good fit as it had the sales and service capability we needed, was in line with our vision to be in the cloud strategically, and offered a platform we could scale with additional services.”
“I love it when I join a Teams meeting late and Copilot for Sales provides a summary of what I missed. It’s also great for reviewing my calendar and automatically adding tasks in Dynamics 365. Copilot for Sales even summarizes and prioritizes my inbox for me! I feel like I’m …
“The favorable price-to-features ratio and the speedy implementation were key factors in our decision to adopt Dynamics 365 Contact Center.”
“Now that Copilot in Dynamics 365 Customer Service automatically gives us a rundown of our calls, we save over 550 hours monthly.”
"The roll-out of Dynamics 365 is a cornerstone in establishing a common digital platform in Orkla Food Ingredients. We are seeing more and more benefits materializing as we continue to learn, develop and use the tools available to our business users."
"We are building total transparency and efficiency when it comes to sharing information and cross-selling. Dynamics 365 enables supply chain transparency and efficiency across the OFI business system and is a powerful enabler for growth ambitions and improved profitability."
"Between efforts toward automation using Dynamics 365 Business Central and implementing tandem applications, we’ve helped employees cut time spent on routine tasks by up to 50%."
“It’s important to us to keep a personal connection with everybody that we work with. We take great pride in our quality and we’re not willing to compromise to save a penny.”
"We can provide better services for our customers, because the single view in the portal instantly shows us if customers have a passport or have applied for citizenship. Eventually, we will be able to check if we’ve issued a passport to an individual and then offer a verified identity to …
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