"It pulls supplier information, accounting, cost centers, and payment terms from Dynamics AX, so after spending just one day mapping the best way to route invoices, we were able to come up with a solution that works very well for our company."
“The improvements in Dynamics Contact Center have significantly enhanced our ability to communicate effectively with members and employees, even during disruptions.”
"With Dynamics 365 we’ve seen impressive efficiency gains in omnichannel effectiveness, work order administration, and case management."
"You can’t just buy tools, plug them in, and expect them to work—that’s not going to solve the problem. The Microsoft solution is comprehensive, and Microsoft Security is at the forefront. The trajectory to the top right of the Gartner Magic Quadrants has been astounding."
"We’re moving into a future that’s simpler and safer because of Microsoft Security. That takes some pressure off me and helps me focus on supporting our core business and our workforce productivity."
“Microsoft Dynamics 365 fit the requirements well, and the bundling of hosting, backup, disaster recovery, and managed services augurs well with our plans of a lean internal IT setup.”
"For the end-users, the solution has brought in a zero-footprint modern client interface, which is not limited to particular environments. Dynamics 365 was a big help during the pandemic years with assured services from Microsoft and the risks of downtime and others mitigated, without any impact to the business."
"Having lots of data doesn’t provide value unless you’re able to stitch it all together, so it’s important that we have Dynamics 365 Customer Insights to unify all of our data and help us do something valuable with it."
"We needed a CRM set-up that allowed us to free up time spent on manually administrative tasks related to our membership management. Innofactor had a great solution that allowed us to focus more time on new-member acquisition and program development."
“Change management and the organizational adjustments were almost more of a challenge than the actual implementation. But they were crucial in enabling us to start right away with a stable operation.”
"We are enabling new citizen makers to stretch themselves beyond what they thought was possible."
"It gave us a foot in the door to talk to people, and provided insights into who these folks were, where their particular focus areas lay, what prevented them from continuing, and whether Arm had potential super-users in their midst – all the while cleaning up the environment of old …
"Dynamics 365, embedded in a Microsoft product landscape, forms our foundation and paves the way for future processes. Digital processes allow us to work faster, avoid mistakes, and save resources."
"We used to have many small systems containing heterogenous customer data. Thanks to Dynamics, we are now a big step closer to our goal of having a CRM that pools together all the data in one place."
“Before Dynamics 365, only about ten employees were actively selling. Now, all 40 are engaged. We are talking to about 200 clients at the moment. The management’s job is to check their progress by referring to the data on Dynamics 365, and to make the task faster and simpler for …
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