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"Stella Connect is an amazing asset for our team at Jet. Our brand is built for the customer, and Stella Connect is helping us take our service to the next level with a win-win for both our team and our customers. The platform has strengthened shoppers’ emotional connections to our brand, which is a vital element to building loyalty and driving sales."
"Stella Connect was a great motivator for our entire department. Keeping a large seasonal team engaged and eager to help customers can be a challenge. Our team members loved reading customer comments and challenging one another to earn the next reward. Gamifying customer feedback encouraged our team to make every single customer interaction the best it could possibly be. Reading constructive feedback directly from the customers is much more immediate and powerful than simply receiving formal feedback from a supervisor. Knowing that the feedback, both positive and constructive, came directly from the person they just assisted put a human face to every comment and suggestion. The result: A team with higher morale than we’ve ever seen it in our busy Q4."
OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action. The world’s largest brands, including: 4 of the top 5 U.S. retailers; 8 of the 10 largest American banks; the 5 largest U.S. insurance companies; and 3 of the top 4 U.S. airlines use OpinionLab to optimize customer experience and drive engagement across channels. OpinionLab continuously introduces new innovation to serve marketing and customer experience leaders, and is accelerating all aspects of its business to best serve the needs of its global customer base. In 2014, OpinionLab was recognized by Inc. magazine as one of the fastest growing companies in the nation.
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments and entire organizations to manage the four core experiences of business—customer, employee, product and brand—on one platform. Over 10,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture and build iconic brands. To learn more, please visit www.qualtrics.com.
ForeSee, an Answers solution, continuously measures satisfaction with the customer experience across multiple touch points and delivers critical insights on where to prioritize improvements for maximum impact. ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. This enables executives and managers to drive future success by confidently optimizing the efforts that will achieve business and brand objectives.
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