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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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Customer Rating Review Scorebased on 3245 reference ratings
4.7/5.0 (3245)

31Testimonials

  • "With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific “Areas of Improvement” in QA reviews, and provide timely, actionable coaching where it’s needed most. Agents are more receptive, and they’re more engaged. They self-diagnose and make changes in the moment. Having that customer lens has transformed our contact center operations and benefited our entire organization."

    Graham JonesHelp Desk and Operations Manager
30 more testimonialscurrently locked

26 Case Studies

  • Yext Improves Service Performance and Client Satisfaction with Stella Connect

    Colleen RuggieroDirector, Client Support
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6 Customer Videos

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    Roxanne BatesSenior Customer Experience Lead
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Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 1,886,768+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.