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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 34 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 34 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3490 reference ratings
4.7/5.0 (3490)

31Testimonials

  • "Stella Connect was a great motivator for our entire department. Keeping a large seasonal team engaged and eager to help customers can be a challenge. Our team members loved reading …

    Jennifer Grim Director or Customer Service

  • "It’s no longer about feeling like you need to be faster, or cut people short, or not listen to their story. It’s now knowing that every one of those [contacts] …

    Stan Lucas AVP of Customer Insights and Advanced Analytics

  • "Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach …

    Omar Recendiz Senior Manager, Global Member Services Training & Communications
30 more testimonials currently locked

34 Case Studies

  • IHG boosts social review responses to 88% with Medallia Agent Connect

  • MeUndies Saves Headcount Costs and Improves Service Delivery With Stella Connect

    TJ Stein VP of Customer Experience

  • Williams-Sonoma/Pottery Barn Reduces Repeat Email Contacts By More Than 50% Using Proprietary …

    Laura Alber President and CEO
33 more case studies currently locked

6 Customer Videos

  • MR PORTER - Customer Success Story (Ian Tansley - Managing Director)
    Play Video
    Ian Tansley Managing Director
  • How SeatGeek Uses Stella Connect to Measure and Inspire its Front-line Team
    Play Video
    Roxanne Bates Senior Customer Experience Lead
  • FabFitFun - Customer Success Story (Caitlin Logan - Senior Director of Customer Experience)
    Play Video
    Caitlin Logan Senior Director of Customer Experience
5 more videos currently locked

Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 34 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 2,052,757+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.