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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
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Customer Rating Review Score based on 3325 reference ratings
4.7/5.0 (3325)

31Testimonials

  • "At MeUndies, we focus on managing our CX overhead by maintaining a lean in-house team. It’s vital for us that controlling costs doesn’t in any way negatively impact the quality …

    TJ Stein VP of Customer Experience

  • "Stella Connect has been a huge win for Marks & Spencer. The custom API integration was incredibly easy to implement, and we now have greater insight into the performance of …

    Chris Spencer Head of Support

  • "As a supervisor, I’ll never have enough hours in the day to express all my gratitude and positive reinforcement that I’d like to. Tools like Stella Connect really help with …

    Nick Martin Customer Experience
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26 Case Studies

  • Club W Doubles Volume of Customer Feedback by Using Stella Connect’s Zendesk …

    Sawyer Perry Head of Customer Service Excellence

  • How TechStyle Supercharges the Performance of its Outsourced CX Teams by Utilizing …

    Omar Recendiz Senior Manager, Global Member Services Training & Communications

  • UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation

    Jennifer Grim Director or Customer Service
25 more case studies currently locked

6 Customer Videos

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Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

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