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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 34 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 34 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3517 reference ratings
4.7/5.0 (3517)

31Testimonials

  • "We originally used a native CRM tool for CSAT, which really helped us to understand the value of collecting agent-level client feedback. With our focus on driving service performance, we …

    Colleen Ruggiero Director, Client Support

  • "We love customer feedback and Stella’s really allowed us to make it meaningful feedback that we can actually action against."

    Shona Goodlad Head of Customer Service

  • "Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach …

    Omar Recendiz Senior Manager, Global Member Services Training & Communications
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34 Case Studies

  • Choice Hotels International boosts revenue with Medallia Agent Connect and 1 million+ …

  • How Lane Bryant Built a Sales Machine

    Bruce Pullens Director of Customer Service, Strategy and Customer Insights

  • Brooklinen - Customer Case Study

    Caroline Nolan Customer Experience Lead
33 more case studies currently locked

6 Customer Videos

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Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 34 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 2,091,332+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.