Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.
"Service recovery is important for any front-line team, but particularly for b2b companies where one sub-par experience can have a ripple effect on what may be a significant and valuable client. The high volumes of real-time feedback we generate through Stella has made it really easy to build a highly-effective new service recovery workflow."







Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.
Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.
Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.