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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 34 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 34 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3423 reference ratings
4.7/5.0 (3423)

31Testimonials

  • "Stella Connect gives us real-time visibility into team member performance and allows us to deliver on-the-spot coaching. Team members feel like they are now understood."

    Kelley Zaske VP of Client Relations

  • "Stella Connect has been a huge win for Marks & Spencer. The custom API integration was incredibly easy to implement, and we now have greater insight into the performance of …

    Chris Spencer Head of Support

  • "Stella Connect is a great level set when agents are having a bad day. It also gives management a precise view of how the team is performing overall."

    Petra Wise Director of Customer Service
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34 Case Studies

  • 3M cuts page load times by 60% with Medallia Agent Connect

  • Ipsy boosts CSAT by 7% with Medallia Agent Connect

  • How ESPN Built a World-Class Customer Service Team From Scratch

    Micah Citti ESPN
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6 Customer Videos

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Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 34 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 1,931,157+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.