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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 26 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3294 reference ratings
4.7/5.0 (3294)

31Testimonials

  • "If you look at the metrics for Lane Bryant, you’ll see there have been gradual inclines over the course of those three years. It’s sustained through organizational restructures and business …

    Bruce Pullens Director of Customer Service, Strategy and Customer Insights

  • "Service recovery is important for any front-line team, but particularly for b2b companies where one sub-par experience can have a ripple effect on what may be a significant and valuable …

    John Vatalaro Director, White Glove Services

  • "Stella Connect is an amazing asset for our team at Jet. Our brand is built for the customer, and Stella Connect is helping us take our service to the next …

    Marc Lore Founder and CEO
30 more testimonials currently locked

26 Case Studies

  • MeUndies Saves Headcount Costs and Improves Service Delivery With Stella Connect

    TJ Stein VP of Customer Experience

  • Williams-Sonoma/Pottery Barn Reduces Repeat Email Contacts By More Than 50% Using Proprietary …

    Laura Alber President and CEO

  • Earnin & Stella Connect Improving Customer Experience; Driving Agent Engagement

    Ramon Icasiano Vice President of Customer Experience
25 more case studies currently locked

6 Customer Videos

  • Harry’s - Customer Success Story (Nick Martin - Customer Experience)
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    Nick Martin Customer Experience
  • FabFitFun - Customer Success Story (Caitlin Logan - Senior Director of Customer Experience)
    Play Video
    Caitlin Logan Senior Director of Customer Experience
  • Brooklinen - Customer Success Story (Jack Lorentzen - Senior Associate, Customer Experience)
    Play Video
    Jack Lorentzen Senior Associate, Customer Experience
5 more videos currently locked

Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 1,901,376+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.