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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 26 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3294 reference ratings
4.7/5.0 (3294)

31Testimonials

  • "We love customer feedback and Stella’s really allowed us to make it meaningful feedback that we can actually action against."

    Shona Goodlad Head of Customer Service

  • "At MeUndies, we focus on managing our CX overhead by maintaining a lean in-house team. It’s vital for us that controlling costs doesn’t in any way negatively impact the quality …

    TJ Stein VP of Customer Experience

  • "We required software that would improve both our customer and agent experience. It was also vital that we had a platform that was tightly integrated with Zendesk, so Stella Connect …

    Ramon Icasiano Vice President of Customer Experience
30 more testimonials currently locked

26 Case Studies

  • How Lane Bryant Built a Sales Machine

    Bruce Pullens Director of Customer Service, Strategy and Customer Insights

  • How ESPN Built a World-Class Customer Service Team From Scratch

    Micah Citti ESPN

  • How TechStyle Supercharges the Performance of its Outsourced CX Teams by Utilizing …

    Omar Recendiz Senior Manager, Global Member Services Training & Communications
25 more case studies currently locked

6 Customer Videos

  • MR PORTER - Customer Success Story (Ian Tansley - Managing Director)
    Play Video
    Ian Tansley Managing Director
  • FabFitFun - Customer Success Story (Caitlin Logan - Senior Director of Customer Experience)
    Play Video
    Caitlin Logan Senior Director of Customer Experience
  • Brooklinen - Customer Success Story (Jack Lorentzen - Senior Associate, Customer Experience)
    Play Video
    Jack Lorentzen Senior Associate, Customer Experience
5 more videos currently locked

Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 1,901,465+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.