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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 26 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3342 reference ratings
4.7/5.0 (3342)

31Testimonials

  • "Stella Connect was a great motivator for our entire department. Keeping a large seasonal team engaged and eager to help customers can be a challenge. Our team members loved reading …

    Jennifer Grim Director or Customer Service

  • "If you look at the metrics for Lane Bryant, you’ll see there have been gradual inclines over the course of those three years. It’s sustained through organizational restructures and business …

    Bruce Pullens Director of Customer Service, Strategy and Customer Insights

  • "Stella Connect gives us real-time visibility into team member performance and allows us to deliver on-the-spot coaching. Team members feel like they are now understood."

    Kelley Zaske VP of Client Relations
30 more testimonials currently locked

26 Case Studies

  • How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact …

    Craig Barnes Senior Vice President, Customer Care

  • How RevZilla Uses Real-Time Customer Feedback to Improve Front-Line Team Performance

    Patrick Roscoe Director of Customer Experience

  • Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

    Deja Whitehead Senior Manager, Customer Connections
25 more case studies currently locked

6 Customer Videos

  • FabFitFun - Customer Success Story (Caitlin Logan - Senior Director of Customer Experience)
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    Caitlin Logan Senior Director of Customer Experience
  • Harry’s - Customer Success Story (Nick Martin - Customer Experience)
    Play Video
    Nick Martin Customer Experience
  • How SeatGeek Uses Stella Connect to Measure and Inspire its Front-line Team
    Play Video
    Roxanne Bates Senior Customer Experience Lead
5 more videos currently locked

Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 1,910,630+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.