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OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action. The world’s largest brands, including: 4 of the top 5 U.S. retailers; 8 of the 10 largest American banks; the 5 largest U.S. insurance companies; and 3 of the top 4 U.S. airlines use OpinionLab to optimize customer experience and drive engagement across channels. OpinionLab continuously introduces new innovation to serve marketing and customer experience leaders, and is accelerating all aspects of its business to best serve the needs of its global customer base. In 2014, OpinionLab was recognized by Inc. magazine as one of the fastest growing companies in the nation.
“OpinionLab Voice of Customer feedback has literally transformed our organization. More than a dozen groups use the feedback daily. VoC gives us direct visibility to the actual customer experience and …
"At Air Canada, the feedback we get from our customers is extremely important. With OpinionLab, we offer our customers a quick and easy way to voice their opinion on our …
"OpinionLab allows us to accurately monitor real-time comments by segment on multiple properties, and then immediately re-distribute key insights to relevant departments who act upon it straight away.”
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