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OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action. The world’s largest brands, including: 4 of the top 5 U.S. retailers; 8 of the 10 largest American banks; the 5 largest U.S. insurance companies; and 3 of the top 4 U.S. airlines use OpinionLab to optimize customer experience and drive engagement across channels. OpinionLab continuously introduces new innovation to serve marketing and customer experience leaders, and is accelerating all aspects of its business to best serve the needs of its global customer base. In 2014, OpinionLab was recognized by Inc. magazine as one of the fastest growing companies in the nation.
“The ability to tie together customer feedback with actual site experiences has really taken our optimization efforts to the next level.”
“The OpinionLab “[+]” sign is an easy way to get customer comments without popping an intrusive survey. Most visitors will not fill out a long survey just to tell you …
“Before we implemented OpinionLab, we didn’t know whether the user got their question answered or not. It was a big unknown.”
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