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OpinionLab Testimonials

  • “With OpinionLab’s real-time feedback, we start to find out immediately if there is an issue and start on a fix within an hour. The fastest resolution means the best possible experience for our customers."

    Mallika MadakasiraOnline Analytics and Insights Lead

  • “The ability to tie together customer feedback with actual site experiences has really taken our optimization efforts to the next level.”

    Scott BookerSenior Vice President of E-Commerce
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    4.7 / 5.0
    Customer References539 total
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    Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments and entire organizations to manage the four core experiences of business—customer, employee, product and brand—on one platform. Over 10,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture and build iconic brands. To learn more, please visit www.qualtrics.com.

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    Customer References73 total
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    ForeSee, an Answers solution, continuously measures satisfaction with the customer experience across multiple touch points and delivers critical insights on where to prioritize improvements for maximum impact. ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. This enables executives and managers to drive future success by confidently optimizing the efforts that will achieve business and brand objectives.

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    TalkToTheManager launched in 2012 as a service to help business owners, and they're proud that they've grown to serve so many great customers all over the US and Canada. TalkToTheManager allows business owners to get anonymous comments from customers by text message (with the ability to respond) in order to address issues, make service and facility adjustments, and improve service before a bad experience becomes a bad review.

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