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“The idea was that for those customers which we might not get in contact with, we can let the system do the heavy lifting for us rather than increasing the team size. In theory, we should be able to get more out of the people that we’ve got.”
"We can now measure what we need to measure – performance, productivity, call rates and so on, whenever we need to.”
DialedIn is a leading provider of contact center solutions. DialedIn’s software products and highly trained team help businesses of all sizes to streamline their operations and improve their overall customer experience. DialedIn’s cloud-based platform is designed to be flexible and scalable, allowing our clients to easily customize their call center solutions to meet their unique needs. Whether you need inbound or outbound calling, multichannel support, or advanced analytics and reporting, we have the tools to help you succeed. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead of the curve. We believe that by working together, we can help businesses achieve their goals and build long-lasting relationships with their customers. If you’re looking for a reliable, cost-effective contact center solution, it’s time to get DialedIn so we can help your business thrive!
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer FriendshipTM. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, and Hello Print. Learn more by visiting dixa.com.
Verve is a client-focused nationwide provider of Cloud-Hosted Voice and Internet solutions for the SMB market. They offer a full suite of UCaaS, CCaaS, and Fiber connectivity products. At Verve, the belief, they are building something unique – an organization focused on developing meaningful relationships with the partners and clients by providing legendary service.
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