Listen360 is a powerful, NPS-based customer engagement and local marketing platform for companies that understand customer feedback is key to creating loyalty, making smart decisions, and growing their business. At Listen360, listening is a mantra and mission statement the core of their DNA and their way of life. It defines the culture of relationship, respect, and reciprocity they know is their greatest competitive advantage. Listening means learning, and learning makes them better always.
"When I was managing our Portland, Oregon location, we received a feedback response from a member of a team who was very disappointed with her experience. It was our mistake. I called her right away, apologized and asked her for the opportunity to make it right. I offered a discount for the next season and explained how we were fixing the situation. Now she is a very loyal customer and has registered for every season since."
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