"In Listen360, we found a solution that provided the broader capabilities that could help franchisees improve how they engage with customers and ensure our high customer service standards were being met."
"When I was managing our Portland, Oregon location, we received a feedback response from a member of a team who was very disappointed with her experience. It was our mistake. I called her right away, apologized and asked her for the opportunity to make it right. I offered a discount for the next season and explained how we were fixing the situation. Now she is a very loyal customer and has registered for every season since."