“Our customers needed help in online customer service with questions related to transactions and order changes 24/7. We felt that the best way to guide them on basic issues is through a bot, leaving customer advisers time to deal with complex issues during office hours.”
“In our LeadDesk trial our agents were very pleased. Everything was easy and smooth. We have many agents with experience from other contact centers. Their feedback has been that our outbound dialer is so much better.”
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