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LeadDesk

Read 36 LeadDesk reviews and testimonials from customers, explore 36 case studies and customer success stories, and watch customer videos to see why companies chose LeadDesk as their Call Center Management

LeadDesk is the fast growing Finnish company that makes Europe’s 1 telesales software for sales and customer service. The service is used by over 20,000 professionals in 34 countries on a daily basis. The clients include small and large companies that use LeadDesk to make 100,000 deals per week – increasing every week. All the service offering includes the core of LeadDesk Software for agents and admins and LeadDesk Channel for advanced multi-site monitoring and reporting. They have a vibrant and responsive developer team, They regularly introduce new features and add-on apps, and they create custom solutions via aal the powerful and flexible developer API. LeadDesk can be used stand-alone or integrated with CRM systems. All the customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable.

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Customer Rating Review Score based on 1635 reference ratings
4.8/5.0 (1635)

36Testimonials

  • “Our customers needed help in online customer service with questions related to transactions and order changes 24/7. We felt that the best way to guide them on basic issues is …

    Marko Lehtokangas Customer Service Manager

  • "We have 15 experts in guest service. We wanted to automate all the easy questions that customers asked often in chat. And in doing that, we wanted to free time …

    Saara Porkka Guest Service Manager

  • “LeadDesk’s chatbot significantly reduced our customer service workload. It handles basic inquiries efficiently, allowing our staff to focus on more complex issues.”

    Mads Liabø Marketing Manager
35 more testimonials currently locked

36 Case Studies

  • Many years of collaboration that has led to exceptional results

    Anita Østerbø Director

  • How Nordisk Film Cinemas Improved Efficiency Without Additional Resources Using AI Chatbots

    Niels Andersen Experience Excellence Manager

  • Islab Upgrades to an All-in-One Modern Contact Center Service Solution

    Satu Myller Head of Service and Communications
35 more case studies currently locked

Additional LeadDesk Information & Resources

Read LeadDesk Reviews, Testimonials & Customer References from 36 real LeadDesk customers.

Browse LeadDesk Case Studies, Customer Success Stories, & Customer References from 36 businesses that use LeadDesk.

FeaturedCustomers has 1,924,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.