LeadDesk is the fast growing Finnish company that makes Europe’s 1 telesales software for sales and customer service. The service is used by over 20,000 professionals in 34 countries on a daily basis. The clients include small and large companies that use LeadDesk to make 100,000 deals per week – increasing every week. All the service offering includes the core of LeadDesk Software for agents and admins and LeadDesk Channel for advanced multi-site monitoring and reporting. They have a vibrant and responsive developer team, They regularly introduce new features and add-on apps, and they create custom solutions via aal the powerful and flexible developer API. LeadDesk can be used stand-alone or integrated with CRM systems. All the customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable.
“The biggest benefits we’ve received are managerial time savings, easy access to work status and reports, and convenient call monitoring. Reporting is straightforward and evolves over time.”
“The purpose is to provide low-threshold assistance that secures the everyday help of Oulu residents.”
“In our LeadDesk trial our agents were very pleased. Everything was easy and smooth. We have many agents with experience from other contact centers. Their feedback has been that our …
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