“One thing that’s important to us in a tech company is having seamless integration. It’s about the simple things: a single sign-on, being able to pull CSAT, pull conversations. We also enjoy the Chrome extension provided by Klaus, where we can review conversations in our CRM platforms directly without switching …
“We have been on a steep growth trajectory, growing remotely across different time zones all over the world – all the reason why we needed to have a more systematic approach.”
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