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"We decided to do conversation reviews in the form of peer reviews. Each Champ reviews five tickets in Klaus, and then they meet to deliver the feedback in groups of three."
“One thing that’s important to us in a tech company is having seamless integration. It’s about the simple things: a single sign-on, being able to pull CSAT, pull conversations. We also enjoy the Chrome extension provided by Klaus, where we can review conversations in our CRM platforms directly without switching …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience …
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