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“Ticket reviews are one of those important factors in keeping a support team sharp but often fall aside when the process is cumbersome or complex. Klaus has made it easy for us to integrate these into the natural course of our work, and it’s exciting to have a tool that …
“At Buffer, one of our values is to practice reflection. Even if all of the quantitative stats look to be moving along swimmingly, pausing to reflect and assess the qualitative data that we can gather through ticket reviews could be the leading indicator that saves us from the future demise …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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