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“The feedback from agents was very positive. They are curious to see how their conversations were rated and wanted to know how to further improve upon them. They talk between themselves about the contacts and in this way they were also learning from each other.”
"We decided to do conversation reviews in the form of peer reviews. Each Champ reviews five tickets in Klaus, and then they meet to deliver the feedback in groups of three."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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