“One thing that’s important to us in a tech company is having seamless integration. It’s about the simple things: a single sign-on, being able to pull CSAT, pull conversations. We also enjoy the Chrome extension provided by Klaus, where we can review conversations in our CRM platforms directly without switching platforms and tabs. We are relentlessly working on simplifying things and cutting down on all tools. A highly developed platform, like Klaus, that integrates well with all tech we use for customer communication is very helpful for us. Doing everything in life with quality is so challenging but generally improves the experience for everyone involved. This goes for customer experience as well. It’s a marathon, not a sprint.”