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Klaus

Read 23 Klaus reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 2 customer videos to see why companies chose Klaus as their Customer Service Analytics

Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good for improving quality of answers and onboarding new agents.

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  • 23 Testimonials View
  • 21 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 944 reference ratings
4.8/5.0 (944)

23Testimonials

  • "We decided to do conversation reviews in the form of peer reviews. Each Champ reviews five tickets in Klaus, and then they meet to deliver the feedback in groups of …

    Stacy Justino Director of Customer Happiness

  • “We continue to offer excellent support with a great CSAT score and impressive response times. But on top of this, we’re now sharing more information internally and providing ten times …

    Luis Hernandez VP of Customer Success

  • “Zendesk QA has been an invaluable tool to grow with us. We’ve gone from measuring a small amount of conversations to huge volumes per month. It’s an exciting time for …

    Anthony Exall QA Lead
22 more testimonials currently locked

21 Case Studies

  • How The Famously Remote Company Automattic Makes Peer Reviews Work

    Grigorij Urasov Happiness Engineer

  • How Buffer’s QA went from Manual to Masterful with Klaus

    Ross Parmly Customer Advocacy Manager

  • How Guesty Revamped Support with Wix Answers and Klaus

    Doron Pryluk Director of Customer Solutions
20 more case studies currently locked

2 Customer Videos

  • What is the biggest improvement you've seen since using Klaus
    Play Video
    Christian Osmundsen Global Head of Customer Experience
  • How Found combines Klaus’ automation and AI for a streamlined QA process
    Play Video
    Kalyn Garman Quality Assurance Specialist
1 more videos currently locked

Additional Klaus Information & Resources

Read Klaus Reviews, Testimonials & Customer References from 23 real Klaus customers.

Browse Klaus Case Studies, Customer Success Stories, & Customer References from 21 businesses that use Klaus.

Watch Klaus Customer Videos to learn why 2 businesses chose Klaus.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.