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Klaus

Read 23 Klaus reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 2 customer videos to see why companies chose Klaus as their Customer Service QA Software

Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good for improving quality of answers and onboarding new agents.

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  • 23 Testimonials View
  • 21 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1079 reference ratings
4.8/5.0 (1079)

23Testimonials

  • “One thing that’s important to us in a tech company is having seamless integration. It’s about the simple things: a single sign-on, being able to pull CSAT, pull conversations. We …

    Christian Osmundsen Global Head of Customer Experience

  • "As a remote company, these quick check-ins are a great conversation starter to get to know people that are on different support teams, or in another time zone."

    Valentina Thörner Former Happiness Engineer

  • “Creating a Knowledge Base was mandatory before starting to change the quality system and transition to using Klaus. Creating this KB allowed us to finally track what agents are expected …

    Miguel Ribeiro Alves Global RTO Quality, Processes, and Training Lead
22 more testimonials currently locked

21 Case Studies

  • How PandaDoc Leveled Up Customer Support Reviews with Klaus

    Kate Barsuk Head of Support

  • How Agorapulse Scales Customer Care Without Losing Quality

    Kristell Cormarie Head of Customer Care

  • How Education Perfect Pushes CSAT Beyond 96% with Klaus

20 more case studies currently locked

2 Customer Videos

  • What is the biggest improvement you've seen since using Klaus
    Play Video
    Christian Osmundsen Global Head of Customer Experience
  • How Found combines Klaus’ automation and AI for a streamlined QA process
    Play Video
    Kalyn Garman Quality Assurance Specialist
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Additional Klaus Information & Resources

Read Klaus Reviews, Testimonials & Customer References from 23 real Klaus customers.

Browse Klaus Case Studies, Customer Success Stories, & Customer References from 21 businesses that use Klaus.

Watch Klaus Customer Videos to learn why 2 businesses chose Klaus.

FeaturedCustomers has 2,104,059+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.