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Klaus

Read 23 Klaus reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 2 customer videos to see why companies chose Klaus as their Customer Service Analytics

Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good for improving quality of answers and onboarding new agents.

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  • 23 Testimonials View
  • 21 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1052 reference ratings
4.8/5.0 (1052)

23Testimonials

  • “We have been on a steep growth trajectory, growing remotely across different time zones all over the world – all the reason why we needed to have a more systematic …

    Elif Koral Head of Customer Experience

  • "Since we switched to Klaus, our support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to …

    Tobin Doidge Uploads Manager

  • "As a renowned luxury goods company, elevating our customer service to match our reputation is crucial. Zendesk QA provides us with clear quality oversight, pinpointing the exact areas needing improvement."

    Sophie Elgar Quality and Training Manager
22 more testimonials currently locked

21 Case Studies

  • How PandaDoc Leveled Up Customer Support Reviews with Klaus

    Kate Barsuk Head of Support

  • How Helloprint Delivers Exceptional E-commerce Experiences with Klaus

    Hester Verberg Customer Experience Manager

  • Using Zendesk QA to Manage Complexities & Compliance within Insurance Customer Support

    Catherine Killick Senior Quality Assurance Manager
20 more case studies currently locked

2 Customer Videos

  • What is the biggest improvement you've seen since using Klaus
    Play Video
    Christian Osmundsen Global Head of Customer Experience
  • How Found combines Klaus’ automation and AI for a streamlined QA process
    Play Video
    Kalyn Garman Quality Assurance Specialist
1 more videos currently locked

Additional Klaus Information & Resources

Read Klaus Reviews, Testimonials & Customer References from 23 real Klaus customers.

Browse Klaus Case Studies, Customer Success Stories, & Customer References from 21 businesses that use Klaus.

Watch Klaus Customer Videos to learn why 2 businesses chose Klaus.

FeaturedCustomers has 2,064,445+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.