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"We are able to identify gaps in our team's knowledge and support them to ensure everyone is trained on topics that are getting lower scores. It helps us ensure all our teams are using the same voice, empathy, and professionalism when solving issues our clients may face."
“One thing that’s important to us in a tech company is having seamless integration. It’s about the simple things: a single sign-on, being able to pull CSAT, pull conversations. We also enjoy the Chrome extension provided by Klaus, where we can review conversations in our CRM platforms directly without switching …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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