“CIC’s all-in, IP-based solution is able to operate using standard off-the-shelf servers while the centralized administration on a single interface keeps maintenance costs down. This reduces the complexity of the system and improves reliability. Together, these factors keep down the overall cost of implementing and operating CIC.”

"As a result of CIC’s integration with Salesforce, our agents know right off the bat who they’re speaking to. When they pick up a call, all of the relevant customer information is right there on the screen. It makes the call much more productive."