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"We wanted auto-capture of support session information and channel-agnostic routing to provide a seamless experience for our agents and greater flexibility for our management team,” Maskrey said. Integration would enable us to use the logic and algorithms in CIC to route any type of inquiry – chat, phone or email …
"We’ve increased operational efficiencies and reduced costs due to CIC’s single-platform architecture, which requires less IT support staff."
IntelePeer offers a conversational AI platform designed to enhance customer interactions and automate the customer experience journey for contact centers, enabling businesses to manage omnichannel campaigns and improve decision-making through …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
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