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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6020 reference ratings
4.7/5.0 (6020)

120Testimonials

  • “Using IPA, we’ve been able to reduce the time needed to process refunds from up to seven days to just one day, which equals about an 85 percent reduction in …

    Nelson Boren Vice President of the Journeys Group

  • "It became clear that EIC was the best solution for our needs. That came as a surprise, since Nortel and Avaya have been in the business a long time. However, …

    James Esposito Director of Operations

  • "The Help Center as a whole cut the response time on critical tickets to under an hour, which allowed us to meet our service level goals for both phone calls …

    Ross Talbot Help Center Manager of System Support and Development
119 more testimonials currently locked

99 Case Studies

  • Credit Union Reduces Costs By Integrating Branch Offices Using All-in-one IP Communications …

    Richard Logan IT Manager

  • Medical Accreditation Firm Deploys Unified IP Communications Solution

    Larry Senior IT manager

  • Transportation and Logistics Company Chooses All-Software IP PBX as Part of Disaster …

    John Huybers Director of Global Information Technology
98 more case studies currently locked

21 Customer Videos

20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,911,838+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.