Interactive Intelligence References Capped?

Access even more references from these marketplace competitors

Work at
Interactive Intelligence?
Upgrade Profile
  • 4.7 / 5.0 (2612)
    Verified 60+ References
  • 4.7 / 5.0 (9549)
    Premium 1425+ References
  • 4.7 / 5.0 (4462)
    Verified 299+ References

Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

Show more
Categories:
Show more
  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6203 reference ratings
4.7/5.0 (6203)

120Testimonials

  • "By using Lync Server 2010 and CIC, we’re saving $1 million in annual communications and contact center-related costs."

    Janie Gordon Director of Global Infrastructure

  • "We selected MIC because it could scale to hundreds of thousands of users across multiple sites and had built-in fault tolerance."

    Tom Lamb Chief Technology Officer

  • "As a V.P. of support, it’s a great thing to be able to completely replace a company’s communications system with something so much more feature-rich and sophisticated, yet not have …

    Steve Ervolino Vice President of Information Services and Technical Support
119 more testimonials currently locked

99 Case Studies

  • Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer …

    Patrick Maurer Vice President and Senior Operations Officer

  • Improved Performance Thanks to Implementation of Interactive Intelligence Communications System

    Iwona Wach Vice President and CEO

  • Interactive Intelligence cloud communications solution integrates with screen-reading software to give CSRs …

    Peter Johnson Senior Telephony Engineer
98 more case studies currently locked

21 Customer Videos

  • BRE Bank Contact Center solution trimmed to business needs
    Play Video
    Lukasz Opoka Deputy Director of Direct Channels Development
  • Blinds.com - Customer Success Story (Jay Steinfeld - Founder and CEO)
    Play Video
    Jay Steinfeld Founder and CEO
  • Zagiel S.A. Outbound Campaigns Automation
    Play Video
    Michal Kobierski Chief Operating Officer
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 2,114,127+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.