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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
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Customer Rating Review Score based on 5891 reference ratings
4.7/5.0 (5891)

120Testimonials

  • "Using CIC, we can now quickly and easily create specialized applications, which enables us to compete more effectively for new business, while giving our clients the highest ROI."

    Mike Herston Vice President of Call Center Technology

  • “CIC’s soft phone, with its graphical user interface for handling everything from call transfer and hold, to conference and record, proved very intuitive."

    Bob Beiersdorf Vice President and General Manager

  • "With CIC’s flexible routing rules we’ve actually been able to reduce the number of ACD agents because they’re more productive."

    Dennis Clark Assistant Vice President of Information Systems
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99 Case Studies

  • Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer …

    Patrick Maurer Vice President and Senior Operations Officer

  • Uni-Tel Cuts Cost of Customer Service by Implementing Interactive Intelligence Software

    Alexander Holterman Deputy Managing Director

  • Irwin Mortgage Enjoys Maximum Rate of Return from Combined Cisco/Interactive Intelligence Solution

    Jason Perry Information Systems Manager
98 more case studies currently locked

21 Customer Videos

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Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,903,683+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.