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Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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Customer Rating Review Scorebased on 5744 reference ratings
4.7/5.0 (5744)

120Testimonials

  • “The best employees managed to improve their performance by 100% - some of the agents doubled the daily number of phone calls. The average improvement is in the 40- 50% range. And we are still learning how to use the system and keep adjusting it to the business processes specific to our company. We expect that the benefits will be even greater in a few months."

    Iwona WachVice President and CEO
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99 Case Studies

  • Voice Contact Center: For the Outsourcer, Safety and Flexibility are Essential

    Daniel KruczyńskiCustomer Service Director
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21 Customer Videos

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Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,874,542+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.