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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6194 reference ratings
4.7/5.0 (6194)

120Testimonials

  • “The features of the CIC system help us react with speed and efficiency when the number of inquiries handled by the COT suddenly increases. For example, in November 2012, when …

    Dariusz Śpiewak Vice President

  • "As a result of CIC, we estimate a per-year savings equivalent to about a 12 percent reduction in head count."

    A. J. Slivinski Contact Center Director and Managing Director, WagerLogic

  • "We could get all the features we needed with MIC, but in a more flexible, loosely coupled fashion."

    Career Education Corp.
119 more testimonials currently locked

99 Case Studies

  • New Services Offered and Greater Savings with All-in-One IP Communications Software Suite

    Cesar E. Valenzuela President of VisayaKPO

  • Utility Company Upgrades Interaction Management Platform to Accommodate Growth

    Andrew Proctor Vice President of Information Services

  • Property and Casualty Insurer Chooses All-in-One IP Communications Software Suite

    Bill Couperthwait Vice President of Customer Service
98 more case studies currently locked

21 Customer Videos

  • Indiana University - Customer Success Story (Mark Spencer - Principal Systems Analyst)
    Play Video
    Mark Spencer Principal Systems Analyst
  • MCAP - Customer Success Story (Penny St. Antoine - VP, Contact Centre Operations)
    Play Video
    Penny St. Antoine VP, Contact Centre Operations
  • BRE Bank Contact Center solution trimmed to business needs
    Play Video
    Lukasz Opoka Deputy Director of Direct Channels Development
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 2,105,716+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.