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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6243 reference ratings
4.7/5.0 (6243)

120Testimonials

  • "There are several benefits to buying a service, we simply do not need to monitor the development in the same way as before. Our supplier does that for us, and …

    Mikael Hedin System Administrator

  • "We were able to easily customize CIC to develop about 40 different whispers and greetings. And we can just as easily manage and change these using CIC’s administrator interface. This …

    Ann Marie Henderling Manager of IT Operations

  • "Before deploying CIC we had 128 agents who managed about 37,000 calls each month. We were quickly able to reduce staff to 58 agents who handled almost triple the number …

    Rob Cate Senior Director of Contact Center Operations
119 more testimonials currently locked

99 Case Studies

  • PBX Replacement Software Boosts Operational Efficiencies for the Small Enterprise

    Ron Ripple Vice President of Server Products

  • Netshoes reduces caller wait time and average call length, while doubling sales …

    Juliana Ferrite Customer Service Center Manager

  • Mortgage Provider Integrates All-inOne IP Communications Software Suite with Salesforce

    Christopher Mullins Chief Operating Officer
98 more case studies currently locked

21 Customer Videos

  • BRE Bank Contact Center solution trimmed to business needs
    Play Video
    Lukasz Opoka Deputy Director of Direct Channels Development
  • Indiana University - Customer Success Story (Mark Spencer - Principal Systems Analyst)
    Play Video
    Mark Spencer Principal Systems Analyst
  • Endesa - Customer Success Story (J.M. Pozo - BRM Sales Back Office Segments)
    Play Video
    J.M. Pozo BRM Sales Back Office Segment
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 2,129,511+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.