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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
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Customer Rating Review Score based on 5954 reference ratings
4.7/5.0 (5954)

120Testimonials

  • “By upgrading to CIC 4.0, the two servers we previously dedicated to call processing can now act purely as application servers since we no longer need to use them to …

    Thomas Moore Telecom Administrator

  • "CIC enabled us to easily migrate to SIP without sacrificing our investment in application development."

    Glenview State Bank

  • "Now employees can simply use CIC’s client interface to drag and drop a call into the correct queue where it’s automatically distributed. Combined with CIC’s presence management, this has enabled …

    Larry Senior IT manager
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99 Case Studies

  • Retailer Deploys All-in-One IP Communications Software Suite to Capitalize on Interoperability and …

    Joel Felten Vice President of Information Systems

  • Walgreens Deploys Multimedia Queuing for Reduced Costs and Improved Productivity

    Ross Talbot Help Center Manager of System Support and Development

  • Home Security and Satellite TV Dealer Builds Innovative Work Environment Using All-in-One …

    Gregg Albacete Chief Information Officer
98 more case studies currently locked

21 Customer Videos

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Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,910,853+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.