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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 5891 reference ratings
4.7/5.0 (5891)

120Testimonials

  • "CIC’s IVR has resulted in an 8 percent decrease in incoming contact center calls from insurance agents, which enables us to spend more time with customers who need live service."

    Bill Couperthwait Vice President of Customer Service

  • "The greatest advantages of the new system include the ability to manage the entire communication centrally, its flexibility and simplicity of adding new features and agent desks.”

    Jolanta Stockinger Call Center Director, Allianz Group

  • “Interaction Collector℠ has enabled us to perform in-house customization, thus saving us an average of $8,000 monthly in consultant fees.”

    Jeff Simendinger Associates Chief Operating Officer
119 more testimonials currently locked

99 Case Studies

  • Customer Interaction Center® (CIC) for a Large Offshore Contact Center

    Andrew Sarakinis Vice President Asia Pacific & General Manager

  • Effective Customer Service in Bank Ochrony Środowiska

    Jaromir Tomaszewsk BOS Bank

  • Cycling Products Distributor Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP …

    Thomas Moore Telecom Administrator
98 more case studies currently locked

21 Customer Videos

  • CAPITAL Card Services - Customer Success Story (Roni Wegner - Senior VP and CIO of Systems)
    Play Video
    Roni Wegner Senior VP and CIO of Systems
  • New Era Tickets - Customer Success Story (Thatcher Young - Director of Call Centers)
    Play Video
    Thatcher Young Director of Call Centers
  • VEGAS.com - Customer Success Story (Rob Cate - Senior Director of Contact Center Operations)
    Play Video
    Rob Cate Senior Director of Contact Center Operations
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,904,057+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.