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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6071 reference ratings
4.7/5.0 (6071)

120Testimonials

  • "We’ve increased operational efficiencies and reduced costs due to CIC’s single-platform architecture, which requires less IT support staff."

    Mr. Toru Tanii Deputy General Manager of the Channel Management Division

  • “Our investment in CIC has not only helped us save a tremendous amount of money, but it’s enabling us to more effectively serve customers.”

    Susan Motz Director of IT

  • "The Interactive Intelligence CaaS call routing and reporting features have helped us significantly reduce hold times. With its flexible routing options, plus real-time insight into staff availability, our contact center …

    Darryl Riggs Manager of Customer Care
119 more testimonials currently locked

99 Case Studies

  • SJ Traffic Control improves customer service with CIC

    Anders Edgren Former Technical Manager

  • Voice Contact Center: For the Outsourcer, Safety and Flexibility are Essential

    Daniel Kruczyński Customer Service Director

  • Collection Firm Deploys All-in-One IP Communications Software Suite for Combined Contact Center …

    Robert Ezsak Director of Information Technology
98 more case studies currently locked

21 Customer Videos

  • Endesa - Customer Success Story (J.M. Pozo - BRM Sales Back Office Segments)
    Play Video
    J.M. Pozo BRM Sales Back Office Segment
  • First Financial Asset Management - Customer Success Story (Matthew Maloney - Chief Investment Officer/ Sr. Executive Vice President)
    Play Video
    Matthew Maloney Chief Investment Officer/ Sr. Executive Vice President
  • CAFAM - Customer Success Story (Gonzalo Arias Lewing - CIO)
    Play Video
    Gonzalo Arias Lewing CIO
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,929,960+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.