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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 5858 reference ratings
4.7/5.0 (5858)

120Testimonials

  • "EIC has...increased our billable hours to between two and five thousand dollars per associate, per month."

    John Broyles Partner and Practicing Attorney

  • "Using CIC’s speech recognition and screen pop technology to reduce call handling time enabled us to provide unique upsell programs for clients that have resulted in significant increases in revenue."

    Marc Francisco Senior Product Manager for Customer Service Systems

  • "CIC’s open, single - platform software architecture gave us an easy to manage, cost - effective, yet customizable solution. Its depth and breadth of multichannel applications also proved unsurpassed."

    Jim Borum Senior Vice President
119 more testimonials currently locked

99 Case Studies

  • Credit Union Upgrades to Version 4.0 of the Interactive Intelligence All-in-One IP …

    Dylan Mathews Director of IT, ACU

  • Credit Union Reduces Costs By Integrating Branch Offices Using All-in-one IP Communications …

    Richard Logan IT Manager

  • Walgreens Deploys Multimedia Queuing for Reduced Costs and Improved Productivity

    Ross Talbot Help Center Manager of System Support and Development
98 more case studies currently locked

21 Customer Videos

  • First Financial Asset Management - Customer Success Story (Matthew Maloney - Chief Investment Officer/ Sr. Executive Vice President)
    Play Video
    Matthew Maloney Chief Investment Officer/ Sr. Executive Vice President
  • VEGAS.com - Customer Success Story (Rob Cate - Senior Director of Contact Center Operations)
    Play Video
    Rob Cate Senior Director of Contact Center Operations
  • Securities America - Customer Success Story (Gloria Rock - First Vice President-Rep Relations Center)
    Play Video
    Gloria Rock First Vice President-Rep Relations Center
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,897,391+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.