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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 5983 reference ratings
4.7/5.0 (5983)

120Testimonials

  • “With CIC, we’re able to manage 15% more calls without a corresponding increase in staff, while still meeting our goal of a 95% answer rate. In addition, CIC’s multichannel queuing, …

    Lapierre Lasik MD

  • "The Interactive Intelligence cloud solution came pre-integrated with everything we needed…In the end, Interactive Intelligence offered the cloud solution with the best combination of a competitive price point, breadth of …

    Paul Staehlin Director of Operations, EMS

  • “Using IPA, we’ve been able to reduce the time needed to process refunds from up to seven days to just one day, which equals about an 85 percent reduction in …

    Nelson Boren Vice President of the Journeys Group
119 more testimonials currently locked

99 Case Studies

  • Blinds.com Deploys Communications-Based Process Automation Software

    Martin Claggett Director of Operations

  • UNC Charlotte Saves Time, Adds Convenience with Messaging Interaction Center™ from Interactive …

    Tom Lamb Chief Technology Officer

  • Customer Interaction Center® and Siebel® eBusiness™ Software Give Triton a Customer Service …

98 more case studies currently locked

21 Customer Videos

  • BRE Bank Contact Center solution trimmed to business needs
    Play Video
    Lukasz Opoka Deputy Director of Direct Channels Development
  • Alexander Forbes - Customer Success Story (Dirk Coetzee - Head of Client Service Management)
    Play Video
    Dirk Coetzee Head of Client Service Management
  • RDI - Customer Success Story (Dave Barker - VP, IT Services)
    Play Video
    Dave Barker VP, IT Services
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.