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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 5919 reference ratings
4.7/5.0 (5919)

120Testimonials

  • “By integrating all communication processes into a single system, we can now control and monitor interactions between public servants and residents. We know exactly what kinds of issues are most …

    Joanna Nyczak ICT Citizen Support Center Project Head, Wrocław

  • “We are really pleased with the CIC platform and from what I understand we are the only Traffic Control in the world using a contact center solution. Most Traffic Controls …

    Anders Edgren Former Technical Manager

  • "Many of the larger, more entrenched vendors offered solutions created by people with technology expertise, not debt collection expertise . Latitude showed a full understanding of our environment. Its software …

    Judy La Spada CEO
119 more testimonials currently locked

99 Case Studies

  • CAPITAL Card Services Improves Contact Center Agent Performance with All-in-One IP Communications …

    Jill Point Senior Vice President

  • Global Provider of Cloud-based Collaboration Services Deploys Integrated Contact Center, Remote Web …

    Seth Woltz Director

  • Student Loan Servicing Firm Revamps Communications System

    Bob Beiersdorf Vice President and General Manager
98 more case studies currently locked

21 Customer Videos

  • BRE Bank Contact Center solution trimmed to business needs
    Play Video
    Lukasz Opoka Deputy Director of Direct Channels Development
  • First Financial Asset Management - Customer Success Story (Matthew Maloney - Chief Investment Officer/ Sr. Executive Vice President)
    Play Video
    Matthew Maloney Chief Investment Officer/ Sr. Executive Vice President
  • Indiana University - Customer Success Story (Mark Spencer - Principal Systems Analyst)
    Play Video
    Mark Spencer Principal Systems Analyst
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,909,601+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.