Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.
"As a result of CIC’s integration with Salesforce, our agents know right off the bat who they’re speaking to. When they pick up a call, all of the relevant customer information is right there on the screen. It makes the call much more productive."
Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.
Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.
Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.