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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6119 reference ratings
4.7/5.0 (6119)

120Testimonials

  • "By using Lync Server 2010 and CIC, we’re saving $1 million in annual communications and contact center-related costs."

    Janie Gordon Director of Global Infrastructure

  • "CIC 4.0 has reduced the number of steps required to deploy a new phone – from about 10 steps to just three. This has saved us time and money."

    Dylan Mathews Director of IT, ACU

  • “Our investment in CIC has not only helped us save a tremendous amount of money, but it’s enabling us to more effectively serve customers.”

    Susan Motz Director of IT
119 more testimonials currently locked

99 Case Studies

  • Customer Interaction Center® (CIC) for a Large Offshore Contact Center

    Andrew Sarakinis Vice President Asia Pacific & General Manager

  • Student Loan Servicing Firm Revamps Communications System

    Bob Beiersdorf Vice President and General Manager

  • SIMM Associates Deploys Debt Collection Software Suite

    Jeff Simendinger Associates Chief Operating Officer
98 more case studies currently locked

21 Customer Videos

  • MCAP - Customer Success Story (Penny St. Antoine - VP, Contact Centre Operations)
    Play Video
    Penny St. Antoine VP, Contact Centre Operations
  • RDI - Customer Success Story (Dave Barker - VP, IT Services)
    Play Video
    Dave Barker VP, IT Services
  • CAPITAL Card Services - Customer Success Story (Roni Wegner - Senior VP and CIO of Systems)
    Play Video
    Roni Wegner Senior VP and CIO of Systems
20 more videos currently locked

Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.