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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6137 reference ratings
4.7/5.0 (6137)

120Testimonials

  • "As a result of CIC’s monitoring feature, our red alerts are rarely engaged and our wait times are almost zero. It’s increases in efficiencies like this that’s enabling us to …

    Juliana Ferrite Customer Service Center Manager

  • “The system was launched just a month ago, and the amount of telephone traffic has already increased by 75%. It is an excellent result in such a short period.”

    Mariusz Kiciński Head of the ICT Citizen Support Center, Wrocław City Hall

  • "Before deploying CIC we had 128 agents who managed about 37,000 calls each month. We were quickly able to reduce staff to 58 agents who handled almost triple the number …

    Rob Cate Senior Director of Contact Center Operations
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99 Case Studies

  • Global Provider of Cloud-based Collaboration Services Deploys Integrated Contact Center, Remote Web …

    Seth Woltz Director

  • Allianz-Ţiriac Asigurări Improves Customer Service with an All-in-One Solution

    Adriana Ohanisian Customer Care Director, Allianz-Ţiriac Asigurări

  • Large Outsourcer Improves Customer Response Time and Reduces Costs Using IP-Based Communications …

    David Coe Chief Information Officer
98 more case studies currently locked

21 Customer Videos

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Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 2,007,474+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.