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Interactive Intelligence

Read 120 Interactive Intelligence reviews and testimonials from customers, explore 99 case studies and customer success stories, and watch 21 customer videos to see why companies chose Interactive Intelligence as their Contact Center Software

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • 120 Testimonials View
  • 99 Case Studies View
  • 21 Customer Videos View
Customer Rating Review Score based on 6176 reference ratings
4.7/5.0 (6176)

120Testimonials

  • "The Help Center as a whole cut the response time on critical tickets to under an hour, which allowed us to meet our service level goals for both phone calls …

    Ross Talbot Help Center Manager of System Support and Development

  • “Our investment in CIC has not only helped us save a tremendous amount of money, but it’s enabling us to more effectively serve customers.”

    Susan Motz Director of IT

  • "During slow times when few chats were coming in, our agents weren’t fully productive, but I wasn’t able to switch them to calls or emails, during peak periods, agents struggled …

    Seth Woltz Director
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99 Case Studies

  • All-in-One IP communications software manages tenfold customer interactions with fewer agents while …

    Rob Cate Senior Director of Contact Center Operations

  • Large Outsourcer Improves Customer Response Time and Reduces Costs Using IP-Based Communications …

    David Coe Chief Information Officer

  • UNC Charlotte Saves Time, Adds Convenience with Messaging Interaction Center™ from Interactive …

    Tom Lamb Chief Technology Officer
98 more case studies currently locked

21 Customer Videos

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Additional Interactive Intelligence Information & Resources

Read Interactive Intelligence Reviews, Testimonials & Customer References from 120 real Interactive Intelligence customers.

Browse Interactive Intelligence Case Studies, Customer Success Stories, & Customer References from 99 businesses that use Interactive Intelligence.

Watch Interactive Intelligence Customer Videos to learn why 21 businesses chose Interactive Intelligence.

FeaturedCustomers has 2,071,179+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.