TESTIMONIALs
973 RATINGS
4.7
"We selected CIC because, unlike competitive vendors whose offerings amounted to an amalgamation of pr..."
Shane Quint
Director of Information Technology
"We selected CIC because, unlike competitive vendors whose offerings amounted to an amalgamation of pr..."
Murray Smith
Vice President of Business Development and Marketing
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"Prior to deploying IPA our backlog of member requests was typically two to three days. With IPA in pl..."
Jill Dozier
Chief Operations Officer
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"It became clear that EIC was the best solution for our needs. That came as a surprise, since Nortel a..."
James Esposito
Director of Operations
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"Interaction Collector℠ has enabled us to perform in-house customization, thus saving us an average of..."
Jeff Simendinger
Associates Chief Operating Officer
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"With CIC’s help, we were able to turn around a working phone number and auto-attendant in less than 2..."
Don Bertie
CIO
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"Our new solution creates the flexibility we were looking for and we now have a system that manages al..."
Daniel Gellerbrink
CIO, Memira
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"Our goal is to have customer focus in everything we do, and our new solution from Interactive Intelli..."
Annika Myrberg
Customer Service Manager, Ving, Sweden
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"Thanks to Interactive’s speech team, we’ve seen a dramatic improvement in our borrower experience, an..."
Laura Catlett
Director, Contact Center
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"CIC’s transparent routing...[and] supervisory and reporting functions have reduced the need for super..."
Gail Stanger
Director of Consultant Services
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"We loved [the Interaction SIP Station] right out of the gate. Not once did we hear any concerns from..."
Francis Hawthorne
Contact Center Manager
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"Many of the larger, more entrenched vendors offered solutions created by people with technology exper..."
Judy La Spada
CEO
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"Creative Memories has also decreased costs by swapping out its $300 apiece station sets…for standard..."
Kathie Winscher
Training Manager
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"By upgrading to CIC 4.0, the two servers we previously dedicated to call processing can now act purel..."
Thomas Moore
Telecom Administrator
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"CIC was one of them, and other companies within the Länsförsäkringar Group have been very pleased wit..."
Rakel Sandström
Head of Business Support
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"As a relative newcomer to the outsourced contact center industry, it was crucial to get our communica..."
Triton Technologies
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Testimonials & Customer References of individual Interactive Intelligence customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Interactive Intelligence is the right business software or service for your company.

We monitor all 120 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.