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"We chose the Interactive Intelligence CaaS Contact Center because of its ease-of-use, its predictable and cost-effective pricing model, and its breadth and depth of features."
"Now employees can simply use CIC’s client interface to drag and drop a call into the correct queue where it’s automatically distributed. Combined with CIC’s presence management, this has enabled customers to typically reach the correct employee in less than a minute."
IntelePeer offers a conversational AI platform designed to enhance customer interactions and automate the customer experience journey for contact centers, enabling businesses to manage omnichannel campaigns and improve decision-making through …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class …
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