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“The best employees managed to improve their performance by 100% - some of the agents doubled the daily number of phone calls. The average improvement is in the 40- 50% range. And we are still learning how to use the system and keep adjusting it to the business processes specific …
“We are really pleased with the CIC platform and from what I understand we are the only Traffic Control in the world using a contact center solution. Most Traffic Controls build their own solution from scratch, which is very expensive.”
Alvaria is a global leader in enterprise-scale customer experience (CX) solutions, delivering innovative and compliant contact center technology that empowers businesses to achieve their goals. From outbound dialing and compliance …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
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