108 InMoment Testimonials

“At Quilter, we’re guided by a strong set of principles that shape how we operate and makes sure every employee puts our customers at the heart of everything we do. Our ultimate objective is to measure the success of our customer relationships in generations rather than years.”

“The Voice of the Customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus.”

"InMoment is a very intuitive and dynamic product that lets us adapt it to our specific needs. Great system for gathering feedback that is very useful in product development."

"A member who rates as having the poorest experience has only a 43% chance of being a member a year later. Compare this to a member who gives one of the top two experience scores — they would have a 74% chance of remaining a member for at least another year."

“Voice of Employee feedback is an essential element in truly understanding both employees and customers. Working with InMoment to understand customers and employees in such a holistic way is giving us a level of insight into our business we’ve never had before.”

“The platform allows us to receive detailed, timely feedback analytics about each customer and flight. From these results we are perfectly able to go forward and develop customer experiences’ strategy.”

"Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”

"Core functionality makes InMoment a joy to use."

"Lexalytics is all about helping customers discover more meaningful intelligence in structured and unstructured data sources to help them drive more informed business decisions. By joining InMoment we have the remarkable opportunity to push additional innovative solutions and transformative expertise to our customers around the globe.”

"We use InMoment for both our employer and end user Net Promoter Score program. The best thing is the text and sentiment analytics platform that allows us to deep dive and get the data we need. It does a lot of our NPS analysis for us. I'd give InMoment a 10 out of 10!"

“InMoment is on the cutting edge, and that helps Hootsuite move forward. Since using InMoment microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using InMoment has helped me free up my time — I can be more strategic. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Honestly, it’s so much better than going through spreadsheets manually. I never want to do that again.”

“The InMoment platform allows our Support team to segment feedback by agent and other relevant business drivers to uncover insights that help us optimize our support experience, and it can also reveal bottlenecks that are best addressed by improving product features or design.”

“The impact of InMoment technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We tackle the big hairy problems, as well as the quick wins.”

“InMoment is the technology partner we needed to succeed. It has been a great fit: the right technology, strategic guidance, and value.”

“Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”