108 InMoment Testimonials

“Before InMoment, our vendor provided us with software, but support and consultancy were lacking. We did not have any of the analysis, reporting, or insights that we do now. By having that analysis automated, we’re able to focus our time on the strategic, the what’s next, rather than solely what’s in front of us.”

“If we start connecting to our customers, wherever we work, we’re more likely to make the right decisions for the customers when we’re making a change.”

“Real-time alerts allow our team members to respond quickly to resolve customer issues. By turning complaints into positive interactions with our colleagues, we’re able to retain loyal customers and build high-value relationships.”

"[InMoment] is helping us go beyond major limitations in our field. It’s given us a kind of window that is unique in our business. We’re really excited about all that InMoment has opened up for us. We’re especially grateful for the serious attention and support we have received from them, though we are obviously a small fish in their big pond.”

"We’ve worked with InMoment for years on programs surrounding Voice of the Patient, Voice of the Key Opinion Leader (KoL) and social media monitoring. They’ve always been a key partner."

“InMoment is the only vendor we’ve seen that can offer the flexibility that is required to support our complex product line.”

"So, get to know your customers. Humanize them. Humanize yourself. It’s worth it.”

“Many companies are only concerned about the trend line and are hesitant to change up survey questions. Business is not static; we need to be as dynamic in our consumer insights as our business needs us to be.”

“We have 24 clinical services who are already waiting to start having electronic surveys built for them, which is unheard of in any sort of quality improvement.”

"The use of the InMoment AI will allow us to easily analyze feedback in all of its forms to receive more detailed and immediate insight from a wider variety of guest experiences.”

"Partnering with an outside experience improvement vendor such as InMoment enabled us to obtain the honest feedback we were seeking. We appreciate that associates take the time to share their insights, and in turn we are committed to transparently reflect the survey results back to every level of the organization. Collectively, we then define realistic actionable initiatives in direct response to the survey’s data, creating a trustworthy environment that drives a positive impact.”

“We use customer comments from reviews to pivot our store experience. With [InMoment], we have learned more about why customers love Rural King.”

“We’ve not only addressed our immediate challenges but also enhanced our overall patient experience, We’re able to more quickly see and address patient concerns with the InMoment platform.”

“The overall look and feel of the tool is really simple and easy to grasp, The user-friendly interface and intuitive design of the platform made it easier for our team to navigate and respond to reviews, significantly reducing the time and effort previously required.”

“At Quilter, we’re guided by a strong set of principles that shape how we operate and makes sure every employee puts our customers at the heart of everything we do. Our ultimate objective is to measure the success of our customer relationships in generations rather than years.”