“We’re getting additional insights with text analytics that show how satisfied customers are with the claims process, not just how easy it was. The SmartProbe technology is an effective way to encourage more detailed responses in our surveys.”
“We’re really appreciative of the way that New Zealanders have rallied behind their local couriers and specialists so that we can continue to partner with them, not only during this tough time, but in the future as well.”
“We now have a relationship survey that shows us our NPS, how easily customers feel it is to work with us, and how much value, trust and confidence they have in the brand as a whole.”
“It has been a game changer working with InMoment. We’re now able to pull tags from our campaign file into Trustpilot giving us the ability to see how our score varies between office, transaction or interaction type. This gives us the insight we need to work with the appropriate staff to ensure our customers are at the heart of everything they do.”
“The VOC program has given us the ability to gain a real deep understanding of our customers. It is the cornerstone of our continuous improvement program and has also really empowered our frontline staff to do the right thing for the customer.”
“We needed a company with expertise and knowledge of CX in the retail industry and InMoment was the right fit for us. Their focus on continuously developing technical innovations to their software means that Primark will also benefit and be at the forefront of competition.”
“The survey data that’s already being captured is re-analyzed for other business goals and deeper analysis of segments of customers to more closely meet their needs.”
“If I could go back in time and do one thing differently at the beginning of our patient experience program, it would be partnering with InMoment sooner.”
"We completed a comprehensive scan of all the top global providers, and it was very clear that InMoment not only had the best Platform capabilities, but also the best support and guidance to help Specsavers.”
“The platform is so easy to use and the amount of information that you can extract to drive improvements (and the different ways to do it) is amazing.”
“I would definitely recommend InMoment. Their focus on customer experience and data-driven insights have consistently helped us enhance our offerings. Their team is knowledgeable and responsive.”
"If potential customers go online and find no reviews—or worse, negative reviews without an acknowledgment from the business—they will go elsewhere and our marketing dollars will be wasted. With [In Moment] our reviews grew by 5x times what we were seeing before."
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