“The VOC program has given us the ability to gain a real deep understanding of our customers. It is the cornerstone of our continuous improvement program and has also really empowered our frontline staff to do the right thing for the customer.”
“With the introduction of the [InMoment] platform, we see a closer cooperation and an alignment of the customer service culture of our service centers.”
“Voice of Employee feedback is an essential element in truly understanding both employees and customers. Working with InMoment to understand customers and employees in such a holistic way is giving us a level of insight into our business we’ve never had before.”
“At Quilter, we’re guided by a strong set of principles that shape how we operate and makes sure every employee puts our customers at the heart of everything we do. Our ultimate objective is to measure the success of our customer relationships in generations rather than years.”
“It has been a game changer working with InMoment. We’re now able to pull tags from our campaign file into Trustpilot giving us the ability to see how our score varies between office, transaction or interaction type. This gives us the insight we need to work with the appropriate staff to ensure our customers are at the heart of everything they do.”
“We needed a company with expertise and knowledge of CX in the retail industry and InMoment was the right fit for us. Their focus on continuously developing technical innovations to their software means that Primark will also benefit and be at the forefront of competition.”
“The survey data that’s already being captured is re-analyzed for other business goals and deeper analysis of segments of customers to more closely meet their needs.”
“If I could go back in time and do one thing differently at the beginning of our patient experience program, it would be partnering with InMoment sooner.”
"We completed a comprehensive scan of all the top global providers, and it was very clear that InMoment not only had the best Platform capabilities, but also the best support and guidance to help Specsavers.”
“The platform is so easy to use and the amount of information that you can extract to drive improvements (and the different ways to do it) is amazing.”
“I would definitely recommend InMoment. Their focus on customer experience and data-driven insights have consistently helped us enhance our offerings. Their team is knowledgeable and responsive.”
"If potential customers go online and find no reviews—or worse, negative reviews without an acknowledgment from the business—they will go elsewhere and our marketing dollars will be wasted. With [In Moment] our reviews grew by 5x times what we were seeing before."
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