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163 Infobip Case Studies

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  • Jazz Improved customer service with WhatsApp Business Platform

    Saad Iqbal Head of Automation

  • Croatia Osiguranje Decreased time to resolution by providing customer service through chat apps

    Ana Zovko Chief Digital Officer

  • Reflect Increases in-app activity with omnichannel customer engagement

    Faisal Al-Bitar Head of Fintech & Acceleration

  • OpenSooq 82% increase in Customer Satisfaction with WhatsApp Business API

    Ossamah Basaita VP of Products

  • EaseMyTrip Better conversion and customer experience with WhatsApp, RCS, and SMS

    Akshay Sharda Head of Digital

  • Würth 6x faster sales with improved delivery and payment processes

    Nemanja Malisic IT Project Manager

  • Bolt Driver conversion up 40% thanks to new registration journey

    Yev Baluyeva Lifecycle Marketing Manager

  • Megi Health Platform Optimizing patient care with an interactive chatbot built using Infobip Answers

    Nina Šesto Chief Executive Officer

  • Annapurna Financial Services Enhancing operations and CX with digital communications

    Ashish Mishra Product Head

  • Powering high-volume customer communication

    Ebenezer Wey Virtual Manager

  • DinarPAY Expanded customer base by 50% with WhatsApp and SMS

    Moad Alhashmi Sales & Marketing Director

  • VRL Logistics Ltd Automating toll payment checking over SMS

    Raju Hiremath IT Assistant General Manager

  • MMDSmart 4.5x revenue growth with SMS and Number Lookup

    Volodymyr Honcharenko Head of Sales, SMS Department

  • Nissan Saudi Arabia 138% increase in leads generated with a chatbot after introducing a verified WhatsApp Channel

    Mohammed El-Khayat Deputy GM – Customer Experience and Digital Transformation

  • Podravka Empowering users to make healthy choices with an engaging AI-assistant

    Ksenija Latković Kozarac Digital Communications director
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