“Our main goal was to help ensure citizens can safely and confidently report crimes, terrorist attacks and other concerns while also automating daily tasks to enable faster, more accurate responses."
“We strive to offer our customers the best possible service. This means we need reliable back-office systems to enable our Contact Centre team to access information swiftly when issues arise, with prompt responses and helpful, appropriate service."
"Analytics helps us manage corporate growth without significantly increasing the size of our finance team."
"IBM Consulting team helped us implement key Microsoft gen AI solutions that have significantly improved the efficiency of caseworkers, enabling them to focus on what really matters—helping families."
"The solution is solid. We’re confident in it. It’s secure and it’s reliable, so much so that we’re now going through the same process with the National Forwarding business unit. It works, we like it, and we’re going to do it again.”
“We are becoming a digital company. Data technology will be essential to help us master the complexity of these systems.”
“We need to procure power before customers ask for it.”
“Qiskit is the number one SDK in the world for coding quantum software. It’s fantastic and improving more and more.”
“We could see that removing the workload generated by easily answered queries would release valuable, highly skilled support staff to help customers with more tricky challenges. In addition, we wanted our students to have an intelligent learning assistant that would enhance the learning experience.”
“This implementation not only brings innovation from an AI t echnology perspective but, most importantly, from a UX perspective. Tutorek is not just a chat bot but becomes a tutor that spans over the full user experience. It’s like a guide that takes the student through the learning journey. Learning …
"I would like to extend my heartfelt gratitude to the project team for the exceptional dedication and hard work in successfully implementing iConnect@NHG. Completing this complex project within an aggressive timeline is a remarkable achievement. A big shoutout to our partners – SAP, IBM and Synapxe. Thank you for the …
"We are so fortunate to live in a time of limitless potential, a time where we can build partnership with companies like IBM and experience first-hand the power of collaboration. Together, we are transforming challenges into groundbreaking analytics solutions, setting new industry standards through innovation and excellence.”
“Whether we do that as human being to human being, or whether we do it as digital being to human being, we have the same considerations—that the customer has to feel cared for and understood.”
"[W]e’re seeing some pretty transformational outcomes being delivered through [Cora+]—up to 150% improvement in satisfaction with some of the questions we’re answering.”
"As we work closely with IBM, we feel that the sky is the limit. For us, partnering with IBM is not mainly about technology; it is about a shared vision and an unwavering drive to succeed together."
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