2978 IBM Testimonials

"Every single investigator wanted to participate in this new program of Resilient® dynamic playbooks."

"Virgin Money’s on a journey. We’re trying to make everybody better off, that’s our strapline. IBM understand that that’s our intention and they’re working with us to deliver on that promise, to make everybody better off."

“If I think back to before we used WSI Fusion, it almost feels like we were blind. The solution makes our dispatchers’ lives so much easier. Everything is there on one screen, so we don’t have to switch between systems to get the information we need.”

"The journey from an on-premises application to an evergreen SaaS solution was a massive undertaking, but it was made much simpler by some brilliant collaboration between John Lewis & Partners, IBM and Cognizant.”

“Tailwinds with watsonx Assistant on AWS has been an incredible tool for our organization. It led to an 18% increase in overall customer satisfaction and a 20% increase in call automation efficiency.”

“The Wyeth acquisition brought SAP applications into the combined business, which from that point on we chose as our strategic platform. Even so, there were pockets of solutions, so to speak, throughout the globe and, ultimately, we wanted to move to a single, unified, architecture to enable a single point of truth for running and reporting on the business. We keep this operating model as our North Star to align our objectives.”

“At every point we wanted to minimize risk, and our strategic partner IBM Consulting was instrumental in helping us plan for success. From the initial discovery and proof of concept work for the migration to Power10, IBM brought in-depth SAP S/4HANA expertise to the table and helped us understand what it takes to get to the objective. We relied heavily on IBM Consulting to work closely with our business teams to plan out the critical actions and help us with mock cutovers and the migration itself."

“Essentially, what we do is we help our clients bring cutting-edge technology into their call center operations so that they can help their agents perform and deliver an excellent customer experience."

“The excellent performance of the new official website is due to three points: first, the innovative product-design model; second, it realizes the exchange of information and data; the third is to adopt product-based operation.”

"We have benefited from a truly exceptional IBM support team on the ground to steer us away from common mistakes that are made when deploying these services."

“Efficiency and speed are fundamental to our business model. We needed a technology solution that would allow us to centralize and automate our logistics processes to ensure on-time and accurate deliveries.”

"With fully managed services from TCS and leveraging IBM FlashSystem technology, we have reduced the latency and are able to give the bank’s customers a seamless, confidence-inspiring experience.”

“We are aiming to provide an IT environment that is effective in the active use of IT and information for the early realization of retail No. 1."

“In early 2022, we initiated discussions on renewing our EPM system, which was starting to reach its limits in performance and functionality."

“We were confident in choosing IBM Planning Analytics, given its strong endorsements from major international corporations and the expertise of IBM’s consulting and support teams, who committed to assisting us throughout the duration of this program. The familiar user interface, including the Microsoft Excel add-in, was also a significant advantage.”