IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world. Today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. IBM work and their people can be found in all sorts of interesting places. IBMers are helping transform healthcare, improving the retail shopping experience, rerouting traffic jams and even designing the next generation fan experience in sports stadiums around the world.
"Our customers can see everything that’s happening with their businesses. The platform allows them to monitor every single call every single day."
“So first the development team developed the application or the new feature. And then after testing that on their own system, they threw it over the wall to the Ops team with a set of instructions in a Word document, sometimes up to 20 pages. And that was a document per application, for 65 applications. Mistakes were made very easily.”
“We had more data to analyze, the system took longer to process reports, and in some cases, people didn’t have all the information they needed to make the right decisions.”
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