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Read 80 iAdvize reviews and testimonials from customers, explore 81 case studies and customer success stories, and watch 6 customer videos to see why companies chose iAdvize as their Live Chat Software

iAdvize, the 360° Conversational Platform, empowers more than 2,000 brands to deploy an immersive customer experience at scale, fostering conversation via generative AI-powered messaging throughout the customer journey. Providing a comprehensive solution for marketing, sales, and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. iAdvize also takes building customer engagement a step further by offering interactive live shopping experiences. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement.

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  • 80 Testimonials View
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Customer Rating Review Score based on 3338 reference ratings
4.7/5.0 (3338)
  • Fall 2025 Top Performer Conversational Marketing Software
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  • Summer 2025 Market Leader Live Chat Software
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80Testimonials

  • "I update the experts on the latest news and offers using a live feed, they are treated very much as part of the Kooples customer experience team."

    Nam Tran Global Head of Client Experience

  • "We wanted to have concrete applications of generative AI that provide fluidity in conversations, adding value to questions on the front end."

    Philippe Muhr Digital & E-commerce Director

  • "It was crucial for us to personalise our customer relationship strategy. Our visitors need to be supported on all matters related to our products and life as a parent. A …

    Chrystel Desproges Ecommerce and Marketing Director
79 more testimonials currently locked

81 Case Studies

  • Trained by an Iadvize Coach, Chat Agents Gain 7 Seconds Response Time …

    Fadoit Chat Agent

  • Sporting Goods Retailer Increases its E-commerce Automation with AI Shopping Assistant

    Claudia Jimenez Product Operations Manager

  • Leading Telecom Brand Cuts Online Costs By Automating CX 67% Via AI

    Thibault Bonneton Digital & Telesales Director
80 more case studies currently locked

6 Customer Videos

  • Fueling A D2C strategy with 1:1 engagement
    Play Video
    Patrick Waller Director of eCommerce
  • The Kooples - Customer Success Story (Nam Tran - Global Head of Client Experience)
    Play Video
    Nam Tran Global Head of Client Experience
  • How Air France increased customer satisfaction and boosted online revenue with Click to Chat
    Play Video
    Frederic Descours General Manager, European Sales & Service Centre
5 more videos currently locked

Additional iAdvize Information & Resources

Read iAdvize Reviews, Testimonials & Customer References from 80 real iAdvize customers.

Browse iAdvize Case Studies, Customer Success Stories, & Customer References from 81 businesses that use iAdvize.

Watch iAdvize Customer Videos to learn why 6 businesses chose iAdvize.

Explore answers to frequently asked questions about iAdvize.

FeaturedCustomers has 1,905,661+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.