WhosOn

“Parker Software has been extremely helpful during the whole process, customising WhosOn for our brand and providing excellent training and support throughout. We are now up and running with a valuable additional outlet to communicate with clients. We’d certainly recommend Parker Software to anyone looking to implement a versatile digital engagement solution.”

"We would highly recommend WhosOn - an ideal system to manage without IT support, it has enhanced our offering."

"WhosOn was the ideal solution. Because it is so flexible, we were able to embed a live chat window with our error messages, immediately providing customers with a way to reach out for advice. This proactive approach was positively received by users and has driven down the number of errors from this section of the website overall. The live chat tool allows us to respond more efficiently to customer enquiries instead of fielding large numbers of phone calls. In addition, the training that Parker Software provided for our agents really helped us deliver the same quality of service our customers have come to expect from our phone lines via a text-based tool. One of the best things about integrating WhosOn was that it is an out-of-the-box tool that we can tailor to suit our own needs. Parker’s technology is so straightforward that there have been no problems using it. Whenever we needed support to make any changes Parker Software’s team was on hand to help."