“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was …

“WhosOn is used extensively for lead generation. We automatically push proactive chat invitations to those visitors that are highly engaged on our website; as a result we are getting a significant return on our investment. We are also impressed with the speed of deployment and the efficiency of the technical …

“Through WhosOn, we’ve been able to extend the support we offer to young people, in a format that feels friendly and familiar. We’ve also had an excellent experience working with Parker Software. Everyone involved has been professional, patient and supportive. Parker Software has been brilliant at resolving issues – from …

"In 2009 we completed the addition of a chat icon to the desktops and watched staff embrace it. We were surprised how fast adoption took place and just a year on, we know that 77% of employees have tried our chat service."

"we are happy to promote any service which has a positive effect on our business."

"We felt that the online abilities needed to match our customers' demands. In branch we deliver +1 customer service through face to face contact, so how do we translate this to our e-Commerce channel that in essence is faceless?."

"I would certainly recommend WhosOn to anyone who has a customer facing website, the software is functional, easy to use and can only help your business improve its customer service."

"We have gained a significant ROI from WhosOn, and as a result it features heavily across our website offering an excellent alternative to phone and email. WhosOn analytics is used throughout the business to gain valuable customer insight and to identify real-time customer conversion opportunities."

"As a result of implementing WhosOn, iYogi has seen fault resolution rates increase to 86% and customer satisfaction is up to 95%. These are some of the highest published rates within the computer support industry and act as a testament to the use of live chat within a support environment."

"With WhosOn we were able to not only retain the same features offered by our previous supplier, but also gain additional functionality at a lower cost."

"We would highly recommend WhosOn - an ideal system to manage without IT support, it has enhanced our offering."

"We have initially set up WhosOn with just the basic features, but we’ve already seen a positive impact on our capabilities as a team. Our agents can respond to customer queries without having to transfer people from department to department, and customers feel that they are getting an overall improved …

“Because of the nature of our business, we have a diverse audience and work in an ever changing, demanding environment. Our IT department researched products that would meet our needs, as well as the stringent security requirements of HIPAA and the healthcare world in general. We did not want a …

“Live chat is a service that addresses autonet’s document related challenges by innovatively collecting and verifying documentation from customers electronically in real-time. Not only has the system streamlined processes and efficiencies in order for autonet to stay competitive, it has also improved both the customer journey and staff engagement.”

"WhosOn was the ideal solution. Because it is so flexible, we were able to embed a live chat window with our error messages, immediately providing customers with a way to reach out for advice. This proactive approach was positively received by users and has driven down the number of errors …