20 WhosOn Testimonials

“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was offering in-chat translation, and being accessible to Bristol women whose first language isn’t English felt really important to us. Parker Software was very patient with our custom needs and we ended up with something we’re very happy with. We’ve been really pleased with how well the webchat has been taken up. We’ve had great feedback from service users, and we’re keen to grow the service in the months and years to come.”

"We would highly recommend WhosOn - an ideal system to manage without IT support, it has enhanced our offering."

“Through WhosOn, we’ve been able to extend the support we offer to young people, in a format that feels friendly and familiar. We’ve also had an excellent experience working with Parker Software. Everyone involved has been professional, patient and supportive. Parker Software has been brilliant at resolving issues – from the great trainer, to the patient technical support, to the design of the chat window that complements the website and our branding. We’re really pleased with WhosOn and the service provided has been super. We’d recommend the technology and the team!”

"In 2009 we completed the addition of a chat icon to the desktops and watched staff embrace it. We were surprised how fast adoption took place and just a year on, we know that 77% of employees have tried our chat service."

"we are happy to promote any service which has a positive effect on our business."

"We felt that the online abilities needed to match our customers' demands. In branch we deliver +1 customer service through face to face contact, so how do we translate this to our e-Commerce channel that in essence is faceless?."

"I would certainly recommend WhosOn to anyone who has a customer facing website, the software is functional, easy to use and can only help your business improve its customer service."

"We have gained a significant ROI from WhosOn, and as a result it features heavily across our website offering an excellent alternative to phone and email. WhosOn analytics is used throughout the business to gain valuable customer insight and to identify real-time customer conversion opportunities."

"As a result of implementing WhosOn, iYogi has seen fault resolution rates increase to 86% and customer satisfaction is up to 95%. These are some of the highest published rates within the computer support industry and act as a testament to the use of live chat within a support environment."

"With WhosOn we were able to not only retain the same features offered by our previous supplier, but also gain additional functionality at a lower cost."

“WhosOn is used extensively for lead generation. We automatically push proactive chat invitations to those visitors that are highly engaged on our website; as a result we are getting a significant return on our investment. We are also impressed with the speed of deployment and the efficiency of the technical support team, who are always available to answer any enquiries we have about the WhosOn solution.”

"We have initially set up WhosOn with just the basic features, but we’ve already seen a positive impact on our capabilities as a team. Our agents can respond to customer queries without having to transfer people from department to department, and customers feel that they are getting an overall improved service. Despite live chat still being one of our smallest channels of communication for customers, with approximately 110 enquiries per month, the feedback we’ve received from customers who have used it is first-rate. We did a review of user’s satisfaction levels and live chat came out on top, with 83 percent rating the service as excellent."

“Because of the nature of our business, we have a diverse audience and work in an ever changing, demanding environment. Our IT department researched products that would meet our needs, as well as the stringent security requirements of HIPAA and the healthcare world in general. We did not want a hosted solution. WhosOn provided the best product, with a complete set of features and usability that we could fully integrate into our secure environment. WhosOn's installable enterprise solution was the perfect fit for our organisation. Our customers have very positive feedback and the chat agents enjoy logging in and assisting our customers every day. Great job Parker Software!”

“Live chat is a service that addresses autonet’s document related challenges by innovatively collecting and verifying documentation from customers electronically in real-time. Not only has the system streamlined processes and efficiencies in order for autonet to stay competitive, it has also improved both the customer journey and staff engagement.”

"WhosOn was the ideal solution. Because it is so flexible, we were able to embed a live chat window with our error messages, immediately providing customers with a way to reach out for advice. This proactive approach was positively received by users and has driven down the number of errors from this section of the website overall. The live chat tool allows us to respond more efficiently to customer enquiries instead of fielding large numbers of phone calls. In addition, the training that Parker Software provided for our agents really helped us deliver the same quality of service our customers have come to expect from our phone lines via a text-based tool. One of the best things about integrating WhosOn was that it is an out-of-the-box tool that we can tailor to suit our own needs. Parker’s technology is so straightforward that there have been no problems using it. Whenever we needed support to make any changes Parker Software’s team was on hand to help."