20 WhosOn Testimonials

"As a result of implementing WhosOn, iYogi has seen fault resolution rates increase to 86% and customer satisfaction is up to 95%. These are some of the highest published rates within the computer support industry and act as a testament to the use of live chat within a support environment."

"With WhosOn we were able to not only retain the same features offered by our previous supplier, but also gain additional functionality at a lower cost."

"we are happy to promote any service which has a positive effect on our business."

“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was offering in-chat translation, and being accessible to Bristol women whose first language isn’t English felt really important to us. Parker Software was very patient with our custom needs and we ended up with something we’re very happy with. We’ve been really pleased with how well the webchat has been taken up. We’ve had great feedback from service users, and we’re keen to grow the service in the months and years to come.”

"WhosOn has allowed us to deliver critical product information to our technical and sales teams. We’ve created a system to alert us of training opportunities with our internal customers to improve product knowledge and make sure that we are all providing the best possible experience. The feedback and insight here has been invaluable. The technical support from Parker Software is phenomenal. They are fast, efficient and friendly. It is extremely easy to have a good partnership when things are going well and there are no problems, but entirely different when issues arise. Parker Software has proven time and again that it cares, even after a sale. WhosOn has quickly become an essential tool for both internal and external customers. As the business grows and chat starts to become a more integral part of our corporate strategy, we plan to start using more of the untapped potential of this extremely robust chat client."

"The pre-chat survey and ability to see what the customer is typing is very useful and helped me find the necessary information while they were still asking the question. It resulted in a faster response and a better customer experience. I also really like the ability to monitor chats and whisper messages to colleagues. It allows us to collaborate more easily and share knowledge of our many different products. This feature allows us to get assistance in real time on products we may not know without having to bounce the customer around."

“The software has been beneficial for customers who have a quick question anywhere in the world. This opened up a new way to reach out to new and existing customers when support is needed.”

"The live chat service plays an important role in offering immediate and expert help, particularly for people who might find it difficult to discuss their experiences on the phone or in person."