"With WhosOn we were able to not only retain the same features offered by our previous supplier, but also gain additional functionality at a lower cost."

"We felt that the online abilities needed to match our customers' demands. In branch we deliver +1 customer service through face to face contact, so how do we translate this to our e-Commerce channel that in essence is faceless?."

“Through WhosOn, we’ve been able to extend the support we offer to young people, in a format that feels friendly and familiar. We’ve also had an excellent experience working with Parker Software. Everyone involved has been professional, patient and supportive. Parker Software has been brilliant at resolving issues – from …

“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was …

"WhosOn has allowed us to deliver critical product information to our technical and sales teams. We’ve created a system to alert us of training opportunities with our internal customers to improve product knowledge and make sure that we are all providing the best possible experience. The feedback and insight here …

"The pre-chat survey and ability to see what the customer is typing is very useful and helped me find the necessary information while they were still asking the question. It resulted in a faster response and a better customer experience. I also really like the ability to monitor chats and …

“The software has been beneficial for customers who have a quick question anywhere in the world. This opened up a new way to reach out to new and existing customers when support is needed.”

"The live chat service plays an important role in offering immediate and expert help, particularly for people who might find it difficult to discuss their experiences on the phone or in person."