“WhosOn is used extensively for lead generation. We automatically push proactive chat invitations to those visitors that are highly engaged on our website; as a result we are getting a significant return on our investment. We are also impressed with the speed of deployment and the efficiency of the technical …

“Because of the nature of our business, we have a diverse audience and work in an ever changing, demanding environment. Our IT department researched products that would meet our needs, as well as the stringent security requirements of HIPAA and the healthcare world in general. We did not want a …

"As a result of implementing WhosOn, iYogi has seen fault resolution rates increase to 86% and customer satisfaction is up to 95%. These are some of the highest published rates within the computer support industry and act as a testament to the use of live chat within a support environment."

“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was …

"WhosOn has allowed us to deliver critical product information to our technical and sales teams. We’ve created a system to alert us of training opportunities with our internal customers to improve product knowledge and make sure that we are all providing the best possible experience. The feedback and insight here …

"The pre-chat survey and ability to see what the customer is typing is very useful and helped me find the necessary information while they were still asking the question. It resulted in a faster response and a better customer experience. I also really like the ability to monitor chats and …

“The software has been beneficial for customers who have a quick question anywhere in the world. This opened up a new way to reach out to new and existing customers when support is needed.”

"The live chat service plays an important role in offering immediate and expert help, particularly for people who might find it difficult to discuss their experiences on the phone or in person."