20 WhosOn Testimonials

“Parker Software has been extremely helpful during the whole process, customising WhosOn for our brand and providing excellent training and support throughout. We are now up and running with a valuable additional outlet to communicate with clients. We’d certainly recommend Parker Software to anyone looking to implement a versatile digital engagement solution.”

“Because of the nature of our business, we have a diverse audience and work in an ever changing, demanding environment. Our IT department researched products that would meet our needs, as well as the stringent security requirements of HIPAA and the healthcare world in general. We did not want a hosted solution. WhosOn provided the best product, with a complete set of features and usability that we could fully integrate into our secure environment. WhosOn's installable enterprise solution was the perfect fit for our organisation. Our customers have very positive feedback and the chat agents enjoy logging in and assisting our customers every day. Great job Parker Software!”

"I would certainly recommend WhosOn to anyone who has a customer facing website, the software is functional, easy to use and can only help your business improve its customer service."

“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was offering in-chat translation, and being accessible to Bristol women whose first language isn’t English felt really important to us. Parker Software was very patient with our custom needs and we ended up with something we’re very happy with. We’ve been really pleased with how well the webchat has been taken up. We’ve had great feedback from service users, and we’re keen to grow the service in the months and years to come.”

"WhosOn has allowed us to deliver critical product information to our technical and sales teams. We’ve created a system to alert us of training opportunities with our internal customers to improve product knowledge and make sure that we are all providing the best possible experience. The feedback and insight here has been invaluable. The technical support from Parker Software is phenomenal. They are fast, efficient and friendly. It is extremely easy to have a good partnership when things are going well and there are no problems, but entirely different when issues arise. Parker Software has proven time and again that it cares, even after a sale. WhosOn has quickly become an essential tool for both internal and external customers. As the business grows and chat starts to become a more integral part of our corporate strategy, we plan to start using more of the untapped potential of this extremely robust chat client."

"The pre-chat survey and ability to see what the customer is typing is very useful and helped me find the necessary information while they were still asking the question. It resulted in a faster response and a better customer experience. I also really like the ability to monitor chats and whisper messages to colleagues. It allows us to collaborate more easily and share knowledge of our many different products. This feature allows us to get assistance in real time on products we may not know without having to bounce the customer around."

“The software has been beneficial for customers who have a quick question anywhere in the world. This opened up a new way to reach out to new and existing customers when support is needed.”

"The live chat service plays an important role in offering immediate and expert help, particularly for people who might find it difficult to discuss their experiences on the phone or in person."