“Live chat is a service that addresses autonet’s document related challenges by innovatively collecting and verifying documentation from customers electronically in real-time. Not only has the system streamlined processes and efficiencies in order for autonet to stay competitive, it has also improved both the customer journey and staff engagement.”

"I would certainly recommend WhosOn to anyone who has a customer facing website, the software is functional, easy to use and can only help your business improve its customer service."

"With WhosOn we were able to not only retain the same features offered by our previous supplier, but also gain additional functionality at a lower cost."

“We chose WhosOn because they communicated really well with us, and because they were offering flexibility around the design of the platform. We knew we would need some special features and they seemed keen to take on the challenge! The other factor that clinched the deal was that WhosOn was …

"WhosOn has allowed us to deliver critical product information to our technical and sales teams. We’ve created a system to alert us of training opportunities with our internal customers to improve product knowledge and make sure that we are all providing the best possible experience. The feedback and insight here …

"The pre-chat survey and ability to see what the customer is typing is very useful and helped me find the necessary information while they were still asking the question. It resulted in a faster response and a better customer experience. I also really like the ability to monitor chats and …

“The software has been beneficial for customers who have a quick question anywhere in the world. This opened up a new way to reach out to new and existing customers when support is needed.”

"The live chat service plays an important role in offering immediate and expert help, particularly for people who might find it difficult to discuss their experiences on the phone or in person."