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22 WhosOn Case Studies

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  • FTSE 100 Multinational Company reduces service desk tickets with an AI-powered WhosOn operator bot

  • John Smedley increases revenue by 40% with WhosOn

  • World’s Largest Automaker integrates in-app chat and Salesforce in 3 months with WhosOn

  • Aviva reduces operational costs by over £1 million annually with WhosOn

    Mark Bennett Head of the IT Service Centre

  • The Hanley boosts secure online engagement with WhosOn across £361m in assets

  • Centerplate boosts engagement across 300 venues with WhosOn

    Amy Kirk Sales & Marketing Executive

  • Vet Products Direct boosts online revenues and first contact resolution with WhosOn

    Sarah Gallagher Marketing Manager (Vet Products Direct & Our Pet Pharmacy)

  • iYogi boosts customer satisfaction to 95% with WhosOn

  • Fylde Borough Council cuts enquiry-handling costs by 69% with WhosOn

    Andrew Cain Customer Service Manager

  • Signet enhances omni-channel service across 3,600 stores with WhosOn

  • Direct Response boosts lead generation with WhosOn

  • Tamworth Borough Council boosts resident satisfaction to 83% with WhosOn

    Joanne Shaw Customer Services Operations Manager

  • Autonet Insurance reduces customer service calls by 10% with WhosOn

    Chris McDonald Head of Telecommunications

  • ScottishPower reduces user errors and handles 300 live chat contacts a week with WhosOn

    Gordon Dyet Digital Communications Manager

  • No Limits extends support to young people with WhosOn in 30-day trial

    Jess Sulzmann Communications Officer
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