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iAdvize Case Studies

  • Transforming Live Chat into A Key Pillar of Real-Time Customer Engagement

    Scott BainHead of Contact Centre Operations

  • Fioulmarket TOTAL’s 100% online subsidiary, has digitised customer service and now transforms 25 % of visitors who chat

    Sophie TrébuchetDigital Team
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    Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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    Customer References148 total
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    Stream helps companies build social apps. Many of today's most popular apps such as Instagram, Pinterest, Spotify and Runkeeper show content from the people you follow in realtime. Building this type of functionality in house is expensive and takes months to complete. Stream offers a hosted API based on cloud and big data best practises, which enables developers to add social functionalities to their apps in hours instead of months.

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    tawk.to makes it easy for over five million people to communicate and transact with billions of customers. No matter where they are or how they pay. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time. Then follow up in a built-in ticketing and support center. tawk.to’s free messaging and customer management software is easy to use across all devices and integrates with all your websites. tawk.to is completely free forever and offers 24/7 support. Create an account at https://www.tawk.to.

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