"Our approach to prospecting was 'volume over value.' Our systems and processes got so complex and disjointed. Our reps were wasting time and lacking insight. Their productivity tanked. They were playing darts in the dark. The worst part: our customers suffered as a result. Because reps were so bogged down, they lost sight of what they do best: actually connecting with prospects."
“More people are becoming educated about it. What we’re doing is heavy on brand awareness. You need people to understand who you are and what you do.”
"The software would allow us to get all our online activities working together and also prove their worth. The support and training on offer were second to none, and that was really important for us."
“When we acquired ScribbleLive, we went from two languages to three, and we worried about that. But Marketing Hub has the tools and features we need to send the right information to the right person in the right language at the right time.”
“Most customer service platforms only support one team and one product, and you have to fit into their little box. With Service Hub, we can combine workflows and properties to do anything we want.”
“We’re very, very, very lean and a lot of that is because of HubSpot. We don’t have to hire people to do certain things because HubSpot does them automatically.”
“A recent success we had was when we decided to promote the services side of our business a bit more. In the past, building the landing page in Wordpress would have taken us a month. With HubSpot, it took us a week to build out the campaign, create the form and everything around it, and post it on social media. We were able to build the whole campaign in HubSpot, it was really our base of operations.”
"HubSpot is the right fit for us because it's so intuitive and flexible and it can expand to fit our needs, which is the most important thing for us. For example, we have an unlimited number of users to work with."
“The experience of moving is emotional, so service and trust is key. We wanted to use technology to reimagine the experience to make it easier and more efficient.”
"HubSpot is consumer-grade tech for enterprise companies. We chose it because we knew it would be easy to learn, and we could scale it with the new acquisitions."
"Life before HubSpot was painful, with inconsistent systems and legacy practices. Today, HubSpot’s ease and power are helping Momentive thrive in the new normal.”
"We were very clear in wanting a knowledge base that was open to our customers, but they sold us what was basically an internal knowledge base."
“You’d get shuffled around from level-one tech support, to level two or three. Then some other tech guy would jump in. And you had to pay extra to get those levels."
“We built out a lot of different workflows, making sure they don’t conflict with each other. And then it was a matter of testing and iterating upon those to bring the most value to users.”
"We found there was friction with Salesforce for the individual daily users. The solution was having a seamless, all-in-one solution to support all our marketing, customer service, and sales efforts."