72 Hotjar Testimonials

"We love Hotjar’s Incoming Feedback because it gives us instant feedback from our clients' shoppers. It doesn’t interrupt the checkout flow, and allows us to fully understand the experience in real-time."

“We noticed that customers were having a lot of trouble with the way that our clothing swatches were laid out. We had it where it was just one line, and then there were two arrows on each side of the swatch. So if somebody wanted to look at all of our swatches, they would have to click the right button maybe, like, four or five times, because it would just scroll four swatches at a time.”

"Very often, Hotjar shows us things that the numbers themselves [from Google Analytics] can’t tell us. For example, if we watch a Session Recording and see that people are stuck somewhere and they’re hovering their mouse, we know something could be wrong and we can take a closer look."

"After looking at a lot of recordings, heatmaps, and getting feedback from the polls we got a good idea of what our users wanted and moved from around 80K members to now over 150k. Hotjar was a big piece of that redesign."

"Hotjar was our first choice for heat mapping because of what we had heard in the market and also because it offers great value for the price."

"We wouldn't have been able to identify the problem and fix it so quickly without Hotjar."

"We were able to make a lot of corrections very quickly just by intensely watching users. It's pretty intimidating when you have a user trying to get online and having trouble. It's sort of scary."

"For Netguru, Hotjar is one of the must-have tools for any digital marketing team, as well as one of the most valuable tools for UX research and user testing in today's world. I love how we can track the entire user journey within the website. It helps a lot in finding navigation patterns and investigating what users are looking for. It’s an incredible source of knowledge in terms of designing particular sub-pages and gives us tonnes of insights without complex field studies or user interviews."

"One of the biggest advantages of Hotjar is that it’s very user-friendly and the Hotjar team has done a great job with their onboarding. The tool does not immediately flood you with dozens of options, but gradually introduces more advanced features while the user is setting up their first Heatmap and Reports. It makes onboarding easier, and employees do not need hand-holding, as they can figure it all out by themselves, instead of relying on support from one know-all tool expert in the company. Ease of use saves a lot of time!"

"Hotjar allows us to see when we get things right but more importantly when we haven't, allowing us to fix things quicker and try again."

"Hotjar is a critical tool for us to understand our users and identify any points where they might be getting stuck."

"With all the changes said and done, we've cut our original error rate in four, which is huge."

"67% of customers mention bad experience as a reason for leaving 91% will go without letting you know why."

"Hotjar saves us hours of guesswork every week. It would be impossible to get the results we’re getting without it."

“When our users have a better experience, it benefits our conversions and ROI as well. Hotjar helps me identify bottlenecks and deliver the experience people want when they visit our website.”