"Higher Logic helped us dramatically simplify our IT infrastructure. We were able to retire our email list, our online discussion software, and a custom-developed member directory."

“As a long-time client of Higher Logic, working with Strategic Services has challenged processes that have been in place for years. We have always seen value in community, and it consistently comes up as a top benefit on member surveys, but this has challenged the way we were managing the …

"The Higher Logic team did a fantastic job throughout this entire migration and upgrade process. I especially appreciate the extreme attention to detail during the list migration phase. Please give my special thanks to everyone who was involved. Believe, me, this kind of excellent work gets passed around the association …

“The community allows us to create instant focus groups where we can connect with members in real-time and understand their opinions and needs to quickly inform our policy platforms and our advocacy initiatives.”

“Your members are getting together online. It’s up to you whether they want to do it with you, or without you. Wouldn’t you prefer they gather with you, in your space? I think every industry needs to think strategically about what they’re doing digitally, and if you weren’t already using …

“The results from our birthday campaign shocked me. But it was so effective because we didn’t ask for anything we just said hello. Now, we send this email automatically through Higher Logic’s Communication tool to 500 subscribers a day, and it continues to be one of our best-performing campaigns. It’s …

“We are 11 months into this project and still using our COVID-19 emergency community to post resources and to field questions from local health departments. It helps us to keep an ear to the ground while allowing our members to contact each other, easily.”

“If you’re going to ask someone to do something that’s different than their current behavior, you have to provide motivation. We started with reminding people what the value of ASCP is and trying to get them engaged to get more out of their membership. We wanted to make this an …

“Marketing isn’t about making a sale, it’s about building a relationship. To do that, we needed the campaign to be value-focused, rather than sales-focused. We wanted to show the member what they’re entitled to, and how to access it. With our new, automated email campaigns, Higher Logic helps us create …

“Pivoting from an in-person, annual conference to virtual events can seem daunting. Building out a virtual event using Higher Logic made it easier. We created virtual events that engaged members, delivered value, and drove revenue with sponsorship opportunities.”

“Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other …

“Pandemic or not, we were moving ahead with establishing a community platform. Our staff and volunteer leaders spent so much time responding to the same questions over email. Our communications were leaving people with more follow-up questions. We were only talking to, not engaging with our chapter leaders. We realized …

“The community existed as a lifeline for many of our community members during COVID-19. Everybody was home from the office, everybody was confused, and what better than to be able to say, ‘I have a home for you, and a place to ground yourself during this storm. I’ve got a …

“When somebody calls me and says, ‘Why do I want to pay for membership?’, the first thing I mention is our member community. It’s a dedicated, professional community where you can connect with likeminded individuals, ask questions, and learn from your peers. Members find so much value in being able …

“A community should be a foundational starting point for every association – a central platform that’s safer and more intimate than social media, where members can communicate, and where they know the association will read and react to what’s being shared.”