174 Higher Logic Testimonials

“The implementation process and the support from Higher Logic Thrive Services is fantastic. The staff at Higher Logic are so knowledgeable and nothing is a problem. We love working with the team and honestly would not have had the success we have had without them.”

“If you’re going to ask someone to do something that’s different than their current behavior, you have to provide motivation. We started with reminding people what the value of ASCP is and trying to get them engaged to get more out of their membership. We wanted to make this an automated process that took less staff time, but also didn’t suffer in terms of personalization and talking to our members in a natural way. Higher Logic’s Communications platform made it easy.”

“As a long-time client of Higher Logic, working with Strategic Services has challenged processes that have been in place for years. We have always seen value in community, and it consistently comes up as a top benefit on member surveys, but this has challenged the way we were managing the community. It’s allowed us to put a little shine on an old community.”

“Any time we mention a senior leader’s name, or they upload something to basecamp, our interaction numbers go sky-high! Our employees want to hear what leaders have to say, so we began a new “Friday Flash” initiative in 2018. Different members of the leadership team host a discussion with employees to garner feedback and chat about what’s going on in the industry, their careers, and even their personal hobbies."

“Basecamp is a good place to tie all of the Ascend Learning brands together. It’s easy to forget we work for a large international company sometimes."

“I like that it's a one-stop site for all of the information about what's going on around the company. Sometimes it's hard sifting through e-mails to find events or info, so having it archived in a convenient location is great."

"We see our online community as a critcal driver of membership and retenton. It should provide every opportunity for members to share, collaborate, mentor and learn. But with our existng platorm, several key features were not available or didn’t work properly, and getng support from Telligent was a nightmare."

“Our community manager has been an amazing fit for us and I definitely see us continuing with her for quite a while. We’re about to go into our cycle for next year and being able to have her be part of that will be important and make the community even better.”

“In a perfect world, we’d want all our members to feel connected to the organization. Volunteering and being engaged on the platform, in general, helps with that. That’s the ultimate goal.”

"Our members are continually teaching and being respectful of each other. It’s helping all members provide better care and think outside of the box."

"AARConnect has always been a reliable, dependable tool for organic activity — it’s easy for members to engage despite not having dedicated community management."

“We are pleased to work with the incredible team at Higher Logic, as they are important partners in our continuing efforts to connect educators to their most valuable resource – each other.”

“Higher Logic has a great product, first and foremost. The community is an asset to our Association and my members rely on the community to ask each [other] questions and get advice. This gives our members all over the world the ability to communicate in real time.”

“We want our customers to get as much value as possible out of the community. We're working to be a leader in an extremely competitive security software market, and a strong community is one important puzzle piece in gaining that competitive edge.”

“Access to the community ranked as one of our most valued member benefits in our most recent member survey. Higher Logic provides 340B Health the support and customer service we need to build a thriving online community.”