"We evaluated several products to manage end-user support requests, which includes our staff, volunteers, interns, contractors and partners. HelpSpot has proved that it is an effective and affordable product. It is also easy to manage, implement and use. HelpSpot has provided many powerful features that are benefiting our charitable not-for-profit …

"The main reason we at Dirac chose HelpSpot over other similar systems was that we could apply a subject categorization and auto-assign requests to staff individuals with a round-robin principle. This leaves no requests hanging in an Inbox and each request is clearly and fairly assigned to one member of …