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Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Scorebased on 3649 reference ratings
4.7/5.0 (3649)

61Testimonials

  • "HelpSpot.com enhances our customer service by managing and prioritising our clients requests, allowing our engineers the freedom to concentrate on resolving an issue without the fear of neglecting or missing any, and from a company perspective we know we are applying our resources correctly to the satisfaction of our clients."

    Robert TaylorExperisys IT Ltd
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6 Case Studies

  • NinjaTrader depends on HelpSpot

    James GroveVice President of Customer Service
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,889,532+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.