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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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  • 61 Testimonials View
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Customer Rating Review Score based on 3802 reference ratings
4.7/5.0 (3802)

61Testimonials

  • "We are a small web design firm managing around 200 accounts. The HelpSpot ticketing system has been fabulous for us to manage support requests and billable time for staff and …

    Eric Lammers President

  • "HelpSpot has increased the overall efficiency of our IT Support team. We have been able to improve our speed to resolution, enhance our communication with end-users, and increase the knowledge …

    John Kenyon The BGW Group

  • "Already 7 years with HelpSpot and still a perfect fit for our sample needs."

    Jerome Micaux Director, Project Management
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8 Case Studies

  • The Silent Partner saves 100+ hours a month with HelpSpot

  • Creeden supports over 10,000 manufacturers, retailers and sales reps using HelpSpot

    Greg Biernacki Senior Developer

  • How they use HelpSpot to support their ecommerce business

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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 8 businesses that use HelpSpot.

FeaturedCustomers has 1,923,636+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.