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Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Scorebased on 3610 reference ratings
4.7/5.0 (3610)

61Testimonials

  • "HelpSpot has allowed our team of 64 staffers to more efficiently accept, track and close more than 570 tickets each month. Helpspot is instrumental in how we serve our internal customers."

    Ian PittsManager, Front-end Web Development
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6 Case Studies

  • How Converse County School District has leveraged HelpSpot for over a decade to provide world class IT support

    Theresa JacksonDatabase Technician
5 more case studiescurrently locked

Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,876,019+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.