HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.
"HelpSpot's Secondary Portal feature enables us to provide branded email support for over 40 domains, a critical feature we weren't able to find from cloud-based CRM services (without paying huge professional services fees). Hosting HelpSpot in our private cloud has been simple enough, and easily handles thousands of email requests per week."
Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.
Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.