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Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Scorebased on 3437 reference ratings
4.7/5.0 (3437)

61Testimonials

  • "HelpSpot improves our daily operations [and] makes our life easier. As a small business, we could not handle customer service so efficiently. This has been our main advantage over our competition. Our customers love the way how we communicate via HelpSpot."

    Gal ZoltanChief Executive Officer
60 more testimonialscurrently locked

6 Case Studies

  • NetCE uses HelpSpot in its call center to support over 500,000 healthcare professionals

    Kevin BluckChief Information Officer
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,813,229+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.