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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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  • 61 Testimonials View
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Customer Rating Review Score based on 3916 reference ratings
4.7/5.0 (3916)

61Testimonials

  • "HelpSpot has helped us organize our calls and be more efficient in solving the problems of our users."

    Janet Ayles IT Services Manager

  • "We have tried and used numerous ticketing systems and have gone to lots of expense to find one that offers the best experience for us as a support team and …

    Andrew Cunningham Chief Executive Officer

  • "HelpSpot has given me the ability to identify hardware and software trends, Amazing Team and Amazing software."

    Derek Anderson IT Manager
60 more testimonials currently locked

8 Case Studies

  • How they use HelpSpot to support their ecommerce business

  • NetCE uses HelpSpot in its call center to support over 500,000 healthcare …

    Kevin Bluck Chief Information Officer

  • The Silent Partner saves 100+ hours a month with HelpSpot

7 more case studies currently locked

Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 8 businesses that use HelpSpot.

FeaturedCustomers has 2,123,313+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.