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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Score based on 3730 reference ratings
4.7/5.0 (3730)

61Testimonials

  • "Already 7 years with HelpSpot and still a perfect fit for our sample needs."

    Jerome Micaux Director, Project Management

  • "HelpSpot has given me the ability to identify hardware and software trends, Amazing Team and Amazing software."

    Derek Anderson IT Manager

  • "Without Helpspot providing email based customer support is simply unmanageable. Helpspot helps us organise, automate and improve this critical function with its powerful but simple to use functionality."

    Jan Keijzer Adeon Software House
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6 Case Studies

  • NinjaTrader depends on HelpSpot

    James Grove Vice President of Customer Service

  • Creeden supports over 10,000 manufacturers, retailers and sales reps using HelpSpot

    Greg Biernacki Senior Developer

  • why Warner Music trusts HelpSpot to communicate with their millions of fans …

    Jeff Stephenson Senior Director of Customer Service
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,910,462+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.