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Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Scorebased on 3505 reference ratings
4.7/5.0 (3505)

61Testimonials

  • "To my clients, HelpSpot makes me look like the most efficient and well-organised IT support agency in Birmingham and I feel like I am, too. My staff love using it and it makes all our lives easier. I've even recommended it to my clients who have also taken a look and rolled it out. Top marks."

    Daniel DaintyManaging Director
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6 Case Studies

  • NetCE uses HelpSpot in its call center to support over 500,000 healthcare professionals

    Kevin BluckChief Information Officer
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,833,904+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.