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HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.
"Helpspot has a lot of bang for its buck. The company is willing to develop to your needs and has a great support system."
"Without Helpspot providing email based customer support is simply unmanageable. Helpspot helps us organise, automate and improve this critical function with its powerful but simple to use functionality."
"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need …
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