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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Score based on 3679 reference ratings
4.7/5.0 (3679)

61Testimonials

  • "Before deciding on Helpspot we reviewed several other help desk products. We decided on Helpspot due to the intuitive, simple to use interface, workflow customisation potential and competitive pricing. Two …

    Rob Gill Founder

  • "HelpSpot has helped us organize our calls and be more efficient in solving the problems of our users."

    Janet Ayles IT Services Manager

  • "Helpspot has enabled us to knock our customer service and support "out of the park". Prior to using Helpsot we used mail accounts linked to multiple users with IMAP on …

    Frank Stillone Chief Executive Officer
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6 Case Studies

  • Creeden supports over 10,000 manufacturers, retailers and sales reps using HelpSpot

    Greg Biernacki Senior Developer

  • NinjaTrader depends on HelpSpot

    James Grove Vice President of Customer Service

  • NetCE uses HelpSpot in its call center to support over 500,000 healthcare …

    Kevin Bluck Chief Information Officer
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,898,252+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.