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Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Scorebased on 3462 reference ratings
4.7/5.0 (3462)

61Testimonials

  • "HelpSpot's Secondary Portal feature enables us to provide branded email support for over 40 domains, a critical feature we weren't able to find from cloud-based CRM services (without paying huge professional services fees). Hosting HelpSpot in our private cloud has been simple enough, and easily handles thousands of email requests per week."

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6 Case Studies

  • NinjaTrader depends on HelpSpot

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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.