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  • 4.7 / 5.0 (4074)
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Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Scorebased on 3524 reference ratings
4.7/5.0 (3524)

61Testimonials

  • "Our customers highly value our customer support. HelpSpot helped us grow our support team, which is based in multiple time-zones, in a natural way. Knowledge Books and standard responses, in combination with an easy way to automatically and manually assign tickets to the various projects and team members, allows us to respond to queries fast and in a consistent manner. The software is stable and highly reliable. UserScape responds quickly to problems and listens to our feature requests, which is essential when buying an off-the-shelf software product."

    Martijn LeopoldChief Technology Officer
60 more testimonialscurrently locked

6 Case Studies

  • why Warner Music trusts HelpSpot to communicate with their millions of fans and customers

    Jeff StephensonSenior Director of Customer Service
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,839,942+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.