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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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Customer Rating Review Score based on 3700 reference ratings
4.7/5.0 (3700)

61Testimonials

  • "Without Helpspot providing email based customer support is simply unmanageable. Helpspot helps us organise, automate and improve this critical function with its powerful but simple to use functionality."

    Jan Keijzer Adeon Software House

  • "Private notes help to improve the internal communication and make it easier to find all important information in case one staff member is calling in sick or is on vacation. …

    Christina Wolff Escapio

  • "HelpSpot has given me the ability to identify hardware and software trends, Amazing Team and Amazing software."

    Derek Anderson IT Manager
60 more testimonials currently locked

6 Case Studies

  • Creeden supports over 10,000 manufacturers, retailers and sales reps using HelpSpot

    Greg Biernacki Senior Developer

  • NetCE uses HelpSpot in its call center to support over 500,000 healthcare …

    Kevin Bluck Chief Information Officer

  • why Warner Music trusts HelpSpot to communicate with their millions of fans …

    Jeff Stephenson Senior Director of Customer Service
5 more case studies currently locked

Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 6 businesses that use HelpSpot.

FeaturedCustomers has 1,904,932+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.