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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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  • 61 Testimonials View
  • 8 Case Studies View
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Customer Rating Review Score based on 3867 reference ratings
4.7/5.0 (3867)

61Testimonials

  • "Private notes help to improve the internal communication and make it easier to find all important information in case one staff member is calling in sick or is on vacation. …

    Christina Wolff Escapio

  • "As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb!"

    Joseph Pitha Help Desk Manager

  • "SecureMac's support team needed an intuitive solution for offering support for our lineup of multiple products allowing easy interaction with the customer -HelpSpot is our support solution."

    Nicholas Raba President
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8 Case Studies

  • How they use HelpSpot to support their ecommerce business

  • Creeden supports over 10,000 manufacturers, retailers and sales reps using HelpSpot

    Greg Biernacki Senior Developer

  • How Converse County School District has leveraged HelpSpot for over a decade …

    Theresa Jackson Database Technician
7 more case studies currently locked

Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 8 businesses that use HelpSpot.

FeaturedCustomers has 2,031,960+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.