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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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  • 61 Testimonials View
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Customer Rating Review Score based on 3843 reference ratings
4.7/5.0 (3843)

61Testimonials

  • "I wanted to thank you and your team anyway for creating such a great help desk system, I am really glad we switched and we will add more licenses in …

    Harald Ellmann toptica

  • "HelpSpot has been our go-to solution system for when we figured out we were drowning in email. Everyone I've introduced to, every business from the four-employee insurance firm to the …

    Daniel Dainty Director

  • "As a support focused web hosting company, HelpSpot is at the heart of everything we do. HelpSpot has allowed us to maintain and further develop our reputation for fast and …

    Ronan Burnett Managing Director
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8 Case Studies

  • NinjaTrader depends on HelpSpot

    James Grove Vice President of Customer Service

  • How they use HelpSpot to support their ecommerce business

  • Union School District handles an 80% ticket surge with HelpSpot

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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 8 businesses that use HelpSpot.

FeaturedCustomers has 1,987,050+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.