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HelpSpot

Read 61 HelpSpot reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose HelpSpot as their Help Desk Software

HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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  • 61 Testimonials View
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Customer Rating Review Score based on 3943 reference ratings
4.7/5.0 (3943)

61Testimonials

  • "HelpSpot has helped Key Metric Software achieve a very high level of customer support quality and efficiency. We leverage HelpSpot to create a very real competitive advantage."

    Mark Richards Founder

  • "Private notes help to improve the internal communication and make it easier to find all important information in case one staff member is calling in sick or is on vacation. …

    Christina Wolff Escapio

  • "Without Helpspot providing email based customer support is simply unmanageable. Helpspot helps us organise, automate and improve this critical function with its powerful but simple to use functionality."

    Jan Keijzer Adeon Software House
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8 Case Studies

  • Creeden & Associates supports 10,000+ customers with HelpSpot and 100 automated triggers

    Greg Biernacki Senior Developer

  • NetCE supports 500,000 healthcare professionals with HelpSpot

    Kevin Bluck Chief Information Officer

  • The Silent Partner saves 100+ hours a month with HelpSpot

    Teagan West Customer Service Manager
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Additional HelpSpot Information & Resources

Read HelpSpot Reviews, Testimonials & Customer References from 61 real HelpSpot customers.

Browse HelpSpot Case Studies, Customer Success Stories, & Customer References from 8 businesses that use HelpSpot.

FeaturedCustomers has 2,129,522+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.