OVERALL CUSTOMER
REFERENCE RATING
4.7

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"There are fewer tickets, partly thanks to the selfservice portal that we developed with HEAT...."
Frank Brugge
ICT Manager
"We also used Lumension Security Data Protection solution to find out which staff are still using flop..."
Alan Boardman
Security Systems Engineer
"We used to resolve 40% of the requests in first line, and this has improved to 60% since we started u..."
Peter De Bruyne
Managed Services Manager
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"Silicon Labs is moving to a BYOD strategy, so all services must be available from mobile devices. As..."
Michael Skinner
System Administrator
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"We depend on Fusion5’s professional services because their hard work enables us to focus on the clien..."
Carmel Brown
Manager of Service Design and Business Processes
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"Being able to control such a variety of endpoint security aspects from HEAT EMSS’s single management..."
Ian Chisholm
Director of Computing, Institute of Petroleum Engineering
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"In the industry that Watson Burton operates, there is absolutely no margin for error when it comes to..."
Stuart Hargreaves
Business Development Director
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"We really liked that we could use HEAT Service Management out of the box. We are implementing ITIL pr..."
Candice Peacock
IT Service Desk Manager
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"Support isn’t a guessing game anymore with HEAT. We know if the ticket is assigned to someone within..."
Scott Taylor
Manager of Technical Services
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"We’re encouraged that our vendor offers a choice of a cloud solution – that flexibility is very promi..."
Terese Birnbaum
Enterprise Service Desk Manager
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"Patching is a huge part of our security strategy. We need to control the patching for our environment..."
Tony Hildesheim
Vice President of IT
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"Lumension Security came highly recommended from a trusted vendor, The product was not oversold. It do..."
Rob Israel
CIO
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"Physically, we will never be able to stop staff or visitors from plugging a USB device into their PC...."
Gary Collinson
System and Security Analyst
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"With PatchLink Update, we are not only patching faster, but we’re doing it more effectively. I now ha..."
Marc Buzard
Network Services Manager
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"We needed accurate, measurable reporting to identify where improvements could be made in our internal..."
Graham Reid
Manager: IT Infrastructure and Procurement
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"With Lumension, we were able to see which devices are constantly connected, what type and volume of i..."
Viktor Girman
Head Department of Legal Support Division
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Testimonials & Customer References of individual Heat Software customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Heat Software is the right business software or service for your company.

We monitor all 51 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.